Job Description

Ready to shape the future of work?
At Genpact, we dont just adapt to changexe2x80x94we drive it. AI and digital innovation are redefining industries, and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.Inviting applications for the role of Assistant Vice President, Order to Cash!
In this role, you will be responsible for Global process operations management and process improvements for C&H business. You will function as a SPOC for operations and management of global clients for assigned business processes to ensure seamless service delivery, SLA management, driving business impact, and customer satisfaction with innovative and digital process strategies.
You will work with global delivery teams to develop a winning strategy for Genpacts global clients, present for internal approvals and customer acceptance.
Your role will function as an overlay of existing ops and domain experts and bring value through proven solution management skills.
Role requires presence and RTO. The incumber will work in evening shiftResponsibilities

• Responsible for strategic planning, execution, project management, and re-engineered operations for large business processes. Prior experience managing processes with 100+ employees
• Manage budgets, allocate resources to projects, and plan to effectively deliver services within budgetary limits.
• Effectively resolve internal and external customer issues and negotiate contracts.
• Drive transformation, best practices framework, case studies, benchmarking for making processes more efficient and effective
• Proven ability to analyze operational business requirements, identify potential opportunities, and develop innovative cost-effective solutions for enhancing competitiveness, increasing revenues, and improving customer service offerings to drive business metric improvements and delivering significant business impact results
• Review collection reports ascertaining the status of collections and balances outstanding to ensure compliance with the credit & collection policy. Develop a strategy to improve AR and reduce bad debts.
• Lead all aspects of business operations including planning, tracking, supervising, performance reviews, controlling, reporting, and delivering to business and clients, and accountable for the global production environment, ensuring proper change control, monitoring, availability, future growth, and capacity.
• Accountable to oversee daily, weekly, and monthly project reports analyzing teams performance and productivity, quality scores, and business results. Direct and coordinate with managerial teams on continuous improvement projects, providing guidance and direction to managers on setting performance standards and monitoring performance
• Manage the preparation of all related month-end reports as part of the month-end closing process.
• Collaborate with other departments on accounting and finance-related projects. Participate in the annual audit. Completes all A/R related audit schedules according to a timeline set forth
• Oversees creation and implementation of standard operating procedures for business operational departments, process maps, policies, and procedure manuals, and leveraged in day-to-day operations.
• Identify opportunities to standardize and transform the AR collections process and execute them successfully
• Support sales/solution teams with OTC expertise while pitching capabilities to prospective new business partners/clients

Qualifications we seek in you!
Minimum Qualifications / Skills

• Bachelors / Master's degree in Accounting, Finance, or Business.

Preferred Qualifications/ Skills

• Supervisory/ management level experience in CPG Industry
• Sound financial analytical skills and problem-solving skills.
• Must be self-directed and possess the ability to make independent business decisions.
• Must be able to effectively communicate in writing and verbally to senior management.
• Ability to read and interpret credit reports, financial statements and other financial or accounting related information.
• Experience in working on Lean Sigma tools

Why join Genpact?

• Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation
• Make an impact Drive change for global enterprises and solve business challenges that matter
• Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

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