Assistant Vice President Order To Cash

Year    Noida, Uttar Pradesh, India

Job Description


Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Assistant Vice President Order to Cash!!
In this role, the incumbent will be expected to work on strict deadlines in a business environment. This role may require travelling to onshore sites for Knowledge Transfer or business meetings. The incumbent should have extensive knowledge and understanding of entire OTC process with expertise in managing a team of OTC analysts. We need someone with strong operational knowledge & proven track record of running high performing teams in OTC
Responsibilities
Manage and own the end-to-end OTC process without supervision.
Maintain strong customer relations & business acumen
Responsible for all the activities related to Order to Cash domain including order management and fulfilment, credit management, claims, and collections
Awareness/understanding of industry best practices and industry benchmarking. To create the vision from as is state to improved state for process
Maintain strong customer relations & business acumen. Manage Client and Process independently and with minimum supervision
Should be able to speak to the US based clients to discuss the input and resolve any queries for disputes
Leverage appropriate advanced and sophisticated methods and approaches to synthesize, clean, visualize and investigate data as appropriate to deliver analytical recommendations aligned with the business need
Consult to identify risks and opportunities that impacts the performance of the business and convert them into analytical solutions and provide appropriate actionable insights
Actively manage the business continuity plans for the process
Ability to meet outlined and expected standards of timeliness and accuracy in completion of work, through prioritization of team tasks
Continuous coaching and developing Managers & Assistant Managers: hire, assess, and document performance
Support team priorities and initiatives and effectively manage workload
Team management & negotiation skills. Must have a Problem-solving attitude
Lookout for automation opportunities to bring efficiency
Partner with Human Resources to handle client engagement staffing levels, develop employees, manage performance issues and/or gaps, succession planning and employee retention
Confirm that proper escalation procedures are followed according to established business practices
Should be able to communicate effectively with team and management and identify issues and concerns that may affect the performance of the job and communicate the same to leadership
Understanding and Reporting of Service Level Agreement. Deliver the required data for audit purposes
Exposure to Six Sigma training preferred, drive team to continuously improve in key operational metrics, analytical mindset to identify QPA/RPA opportunities and work with LDT team for implementation
Participate in governance meetings at country / region level; Closely work with the team and ensure right collaboration between team members to meet deliverables
Making the accounting process controls established through the internal policies
Daily Quality Check for the matching which team has matched.
Updating FLM Cockpit daily
Qualifications we seek in you!
Minimum Qualifications / Skills
B. Com Graduate or equivalent experience. Should be Analytically & Academically sound
Must have prior working and supervision experience in OTC domain
Excellent Leadership skills. Demonstrated experience in resource management, team performance management, recruitment and training
Excellent knowledge of MS Office and Excellent communication & presentation skills mandatory
Experience in creating, implementing & driving Structured Action Plans
Preferred Qualifications/ Skills
L3 Manager experience preferred
Exposure to Six Sigma training preferred
Candidates with valid US Visa preferred
Experience with international process transition would be added advantage
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit . Follow us on Twitter, Facebook, LinkedIn, and YouTube.
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Job Detail

  • Job Id
    JD3642276
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Noida, Uttar Pradesh, India
  • Education
    Not mentioned
  • Experience
    Year