Job Description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Assistant Vice President, Operations Trust and Safety for Ad Labelling/Ad Moderation
In this role, we are looking for an expert to guide and manage a team of Accounts Payable Professionals working through high volume, complex transactions with a sharp focus on Supplier Satisfaction.
Responsibilities
Work with key client partners for driving Ad Labelling/Ad Moderation teams, focus on increasing client footprint and reducing risks in the Trust and Safety space
Build a deep understanding of the clients global footprint, their specific goals, the nuances of their largest markets, and POCs and decision makers in each market
Architecting the systems end to end from pre-sales/envisioning stage, implementation and transition to support through the complete solution development life cycle. Development of proof of concepts to validate and demonstrate the solution to end customers. Highlight the business use case, solution approach and the efficiency through a series of work outs or client presentation
Prioritize operational tasks within the team (in terms of technical accounting support to be provided)
Provide insights on clients business and financial performance and drive business strategies within operating teams to add value to the client
Accountable for driving operational standard methodologies and standardization across sites
Accountable for reduction of cost and efficiency improvement initiative
Track progress against goals and successfully deliver against them. Responsible for continuously ensuring that the team is on track to hitting goals and solving areas where we are at risk
Establish formal routines for delivery account reviews with Client Account Leaders, BPO Service Delivery Leads, and Commercial Director
Partner with sales to understand opportunities and ongoing conversations with the client to build cohesion across the company as well as identifying growth opportunities
Responsible for delivering on objectives for global Ad Labelling/Ad Moderation teams Operations and ensuring planning for optimizing service delivery while maintaining quality standards
Communicates and coordinates with internal business units on policy, process, or system needs
Constant eye on service levels and making recommendations to change strategy when required
Coordinating with Vendor Management Organization on follow-up and joined-up approach with Partners
Assess and devise actions to improve procedures & interactions based on staff & customer feedback
Actively engage with senior client stakeholders to understand the ever-changing business needs
Leverage your experience to proactively build and maintain an efficient and effective delivery architecture to drive business results in line with clients prioritized objectives
Challenge the status quo to constantly discover process improvement opportunities
Qualifications we seek in you!
Minimum Qualifications
Strong understanding of social media products and services
Extensive experience in leading large & diverse Ad Labelling/Ad Moderation teams of remotely located professionals for a Global client
Experience with Operations & People Management in Business Process Outsourcing
Confirmed knowledge with client relationship and critical issue management
Experience in Operations Account Management including financial management, QA and Risk Management
Perseverance, understanding and resilience when leading sophisticated situations and complicated priorities
Formal college education preferred or equivalent combination of education and related experience
Excellent Analytical & Communication skills
Self-motivated and execution oriented
Ability to work on Multi Tasks and should be flexible
Project management experience
Excellent customer service skills, including the ability to communicate effectively and empathize with customers.
Proven analytical and quantitative skills and an ability to use hard data and metrics optimize Operations
Preferred Qualifications/ Skills
Experience in Labelling or content moderation.
Experience with data analysis.
Experience with end-to-end BPO Operations and industrys standard methodologies
Experience in financial management; handling fiscal responsibilities of projects, budgeting, prioritization costing etc.
Experience in Process Improvement Methodologies [Lean, Six Sigma and/or Processes Re-engineering, others] Application & Execution.
Demonstrated ability to perform multiple tasks while meeting deadlines
Excellent communication and client leadership skills, presentation abilities and partner management
Strong organizational and analytical skills
Excellent communication skills verbal and written ability to interact with and influence global audience
Ability to prioritize multiple concurrent projects while still delivering timely and accurate results
Open minded with ability to encourage people, question status quo and challenge the team to do better everyday
Attention to detail, ability to connect the dots and ask intelligent questions
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at and on , , , and .
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.