Job Description

Ready to shape the future of work?
At Genpact, we don't just adapt to change--we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Assistant Vice President, Operations
In this role, you will be responsible for managing operations for one of our Hitech service line client. You will function as a Service Delivery Leader for operations and liaise with service lines and delivery to ensure proper solution design, cost and fitment to the portfolio as well as to the operation strategy.
You will work with Operating leaders and Clients to develop a winning strategy, develop it with the service line, then present for internal approval and customer acceptance.
Your role will function as an overlay of existing technical and domain experts and bring value through disciplined operational pursuit and solution management skills.
You will be expected to be focused on Hitech industry's realities and pain points and know how to solve these using analytics and technology.
Responsibilities

• Financial and Growth : Deliver on Financial goals for the business; find opportunities for Growth & deliver on growth commitments; identify key cost metrics and ensure they are optimized. Anticipate & plan for new business; prepare for infrastructure and other growth related requirements; plan for resources based on work type and work volume projection and current available head count; and allocate responsibilities. Partner with the BD, Solutioning, Sales team on Commercials, pricing, winning deals.

• Operations Management: Manage workflow, handle escalations, proactively engage resources to address issues and effectively delegate workload across the leadership team. Drive creation of staffing plans, schedules, quality initiatives, process change initiatives, Lean/Kaizen activities, and other change/Six Sigma initiatives for process improvement.

• Client Management : Participate in business leadership meetings, helping to develop and drive strategies and programs which improve the competitive position and profitability of the organization. Identifying and eliminating root cause barriers to CSAT, productivity, TAT and quality etc. Should be able to communicate well with the clients and be able to present data post analysis.

• Team Management : Ability to set the vision, direction, and culture for the team by managing individual and team performance, expectations and goals. Manage the career growth and development of the Leadership team by driving focus on Genpact's Leadership Principles. Play a critical role in building management depth by providing guidance.

Qualifications we seek in you!
Minimum Qualifications

• Any Graduate
• Experience in leading large BPO teams of approx. 250 + people
• Prior Customer Management exposure is important
• A keen knack towards problem solving
• Excellent Communication skills

Experience of managing end to end delivery, client interactions, billing with minimum supervision
Preferred Qualifications/ Skills

• Trust & Safety expertise within BIC - Product/ Platform/ Project Management and Policy expertise
• Advertising and Publishing policies expertise
• Content Moderation/ Curation of Policies for videos, images and text across Social Media platforms
• Policy building and enforcement operations across multiple products and web domains

Why join Genpact?

• Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
• Make an impact - Drive change for global enterprises and solve business challenges that matter
• Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Skills Required