Job Description

Ready to shape the future of work?
At Genpact, we don't just adapt to change--we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Assistant Vice President, Operations for Life Insurance Division
Looking for someone with extensive domain expertise in Life Insurance and a proven track record of managing Service Delivery for large operations
Responsibilities
Will be responsible for managing the overall operations for one or more accounts
Would be accountable for managing clients and internal stakeholders and partnering with them to successfully manage the Global delivery for aligned accounts.
Should be able to steer growth conversations with the clients, create POV's to be taken to the clients.
Drive in achieving & exceeding all Internal and Customer key metrics
Plan and lead the execution of employee engagement, rewards, and recognition to help drive performance and mitigate attrition.
Develop staff by assessing Leadership competencies and promote training and career planning; coaches employees for career development. Provides input into hiring decisions.
Monitor performance of the cluster according to established standards. Provides performance feedback on Supervisors and Associates. Prepares fair, accurate and thorough performance reviews.
Accountable for meeting business goals. Coordinates with other units to ensure an alignment of processes to minimize revenue loss.
Monitor and ensure compliance with department, business unit, and regulatory agency standards and practices
Establish detailed process understanding to be able to understand team & client's prospective & add value
Innovate processes to introduce modern age technologies & solutions available
Participate in solution workshops and contribute to developing future state processes
Communicate clear instructions/ goals to team members & track/ report their progress
Qualifications we seek in you!
Minimum qualifications
Graduation in any stream (preferably Master's in Business Administration)
Good analytical and problem-solving skills
Good MI reporting skills (preferably exposure to tools like Power BI, QlikView etc.)
Ability to communicate verbally and through emails/phones with businesses
Proven ability to build effective working relationships with clients & internal stakeholders
Project Management and ability to manage multiple priorities
Positive attitude with a focus on continuous process improvement and an open mind to change
Highly motivated and committed
Passion for working with people & invest time in their grooming while continuously working on self-learning
Relevant experience in managing Insurance operations including but not limited to Customer Service, contact center, Mailroom & back-office operations (preferably Life/ Retirement Services)
Should have experience in Team Handling/ people facing role. Proven track record for managing 80+seasoned team members
Working with remote teams and keeping an engaged workforce
Strong client management skills to be able to work as a single point of contact for the client/ leadership group
Should have exposure in communicating (written/ verbal) with senior leadership in order to provide business updates
Preferred qualifications
Life and Annuity Insurance knowledge and ability to understand and interpret problem in insurance processes (preferably Life/ Retirement Services)
Well versed with MS Excel, MS Word, MS PowerPoint
Ability to do root-cause analysis for process gaps highlighted & come with an action plan to remediate the cause
Collaborative approach towards resolving the issues with stakeholders & peers/sub-process areas
Ability to analyze data, derive fact-based insights & recommendations to improve current state
Should have project/ transition management experience
Why join Genpact?

• Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
• Make an impact - Drive change for global enterprises and solve business challenges that matter
• Accelerate your career -- Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Skills Required