Job Description

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• Operational Assessment and Strategy:

• Evaluate client operations, systems, and workflows to identify opportunities for transformation.
• Collaborate with stakeholders to develop tailored transformation roadmaps aligned with client objectives.
• Process Redesign and Continuous Improvement:

• Lead end-to-end process redesign initiatives to streamline operations, eliminate inefficiencies, and improve service delivery.
• Foster a culture of continuous improvement by implementing frameworks such as Lean, Six Sigma, or Kaizen.
• Digital Innovation and Automation:

• Identify and implement digital tools, platforms, and technologies to enhance operational effectiveness.
• Drive automation initiatives using RPA (Robotic Process Automation), AI/ GenAI, ML, and other emerging technologies to reduce manual efforts, increase accuracy, streamlining and improving end-customer/consumer experience.
• Work closely with extended EXL teams, developers and owners of proprietary digital products to implement solutions
• Data-Driven Insights:

• Utilize advanced analytics, data insights and visualization to generate insights and data led storytelling on customer challenges and opportunities and to identify and prioritize transformation initiatives.
• Lead initiatives to use data to create journey mapping to visualize pain-points and bottlenecks
• Stakeholder Engagement, Project Management and Change Management:

• Work closely with client leadership, EXL cross-functional teams deliver on goals and ensure smooth execution.
• Create project plans, progress reports and lead governance of transformation projects
• Champion change management processes to drive adoption and ensure alignment across teams.
• Develop and monitor KPIs to measure transformation impact and ensure sustainable results.
• Thought Leadership and Innovation:

• Stay updated on industry trends, best practices, and emerging technologies to continuously refine transformation strategies.
• Act as a trusted advisor to clients, providing insights on evolving market demands and opportunities for innovation.