Job Description

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Job Information
FULL-TIME PART-TIME
HOURS PER WEEK (Wherever required)
Language Preference (If Any):
For US Employees Only
EXEMPT NONEXEMPT
Primary Role & Responsibility
Minimum Qualification
Key accountabilities and responsibilities:
Lead and manage the day-to-day operations of the Accounts Receivable Function, primarily focusing on Credit Control, Collection, Debt Management, Order to Cash.
Key responsibilities will include -

• Delivery management
• Driving Transformation and Innovation
• Client satisfaction and relationship
• Contract & Process Compliance
• Identify opportunities for Organic growth, support account expansion.
• Partner with client to plan and execute strategic initiatives.

• Acts as a single point of contact for the client organization in troubleshooting and resolving all issues arising from delivery-related activities.
• Understands what it takes to manage a business and uses the insights to gain better understanding of a clients need and to position the right offerings to bring value to the client.
• Ensure implementation of best practices in the areas of People, Process, Technology and Controls
• Ensure and manage process performance and service levels.
• Working closely with the Practice teams to deliver all Transformation projects.
• Work with team to arrive at new opportunities for better efficiency to the client.
• Manage performance and talent pipeline within the team to meet business needs.
• Support RFPs, client presentations etc. as F&A domain expert for new pursuits.

• CA/ CPA/ Postgraduate in Finance or equivalent

• 18+ years of proven experience in BPO in a global complex environment/experience vary depending on the qualification
• Should have led large client delivery/portfolio delivery in the F&A space 80-100 FTEs
• Subject matter expert in the F&A domain with expertise in Credit Control, Collection, Debt Management, Order to Cash and Accounts Receivable

• Understanding of US Insurance market (Preferably Personal and Commercial Line)
• Understanding of London Insurance market

• Should have good exposure of latest tools and technologies on F&A towers (SAP S4HANA, Blackline, etc.)
• Good experience in delivering Transformation projects for clients including Automation using Industry Tools and Robotic Process Automation (RPA), Alteryx etc.
• Leadership skills in a multicultural environment managing Global/Regional Delivery
• Ability to influence senior business stakeholders at the client end.
• Strong relationship building, communication, and influencing skills.
• Ability to bring innovation to challenges and to overcome problems and obstacles and produce desired outcomes with limited direction -

• Strong commercial awareness and project management ability
• Experience in change management.
• Transformation mindset

• Exceeding revenue and margin goals
• Customer satisfaction with service provided
• Meeting all process targets and service levels along with positive customer VOC
• Meeting transformation goals leading to automation growth
• Develop Leadership team including effective Talent Management processes
• Ensure compliance requirements as required by EXL and client
• Ensure engagements have the relevant resource and expertise deployed for the contractual requirements.

• Leading multiple Service lines for a large Account in a matrix reporting relationship.
• Prior experience in an MNC or BPO work culture.
• Prior experience of managing P&C Insurance Client/London market insurance client