Job Description

:
Position Title
Assistant Vice President, Business HR Growth & Strategy Office
Role Type
Individual Contributor
Company
EXL Service
Grade / Level
D1
Division / Department
Human Resources Business HR
Location
Noida
Reporting to
Global BHR Leader, Growth Office

• JOB PURPOSE & SUMMARY

The AVP, BHR Growth & Strategy Office will play a pivotal role in advancing strategic organization wide initiatives while also focusing on the people strategy for Growth & Strategy Office.
This position has two primary focuses: enhancing sales performance through targeted initiatives involving collaboration with company leadership, and Sales Leaders, and fulfilling the BHR responsibilities for colleagues within the growth office.
This leadership position requires a strategic thinker to collaborate closely with senior leadership in the growth office, Executive Committee (EC) and Operating Committee (OC) members, and Sales Leaders to drive initiatives that enhance sales performance and align with organizational goals.
The AVP will report to the Global BHR Leader for the Growth & Strategy Office.

• PRINCIPAL ACCOUNTABILITIES

Accountabilities
Key Responsibilities & Actions
Strategic Planning for Sales Effectiveness Initiatives * Develop and implement comprehensive growth strategies for initiatives aligned with organizational goals, focusing on market expansion, service innovation, and competitive positioning.

• Conduct in-depth market research and competitive analysis to identify trends, opportunities, and risks, and leverage findings to inform strategic decisions for projects like Sales Incentives, Sales Rewards, Sales Productivity, Sales Onboarding that have a direct impact on the Sales Colleagues in front-end, client facing roles.

• Collaborate with key leaders in the sales organization to design and launch new initiatives that enhance sales effectiveness to drive revenue growth and partner with Senior Leadership, EC and OC members, and Sales Leaders to ensure cohesive execution of initiatives.

• Provide key insights for the creation development programs that equip sales colleagues with the skills necessary to succeed in a dynamic sales environment and also identify training needs

• Lead change management efforts related to new initiatives, ensuring smooth transitions and buy-in from all leaders and impacted colleagues

Role of Strategic Business Partners for Growth Office Colleagues * Develop and execute people initiatives that promote talent acquisition, retention, and development within the growth office, fostering a high-performance culture.

• Oversee performance management processes including promotions, market corrections, Mid & Year-End Reviews. Collaborate with and guide managers to drive goal setting for team members & create Individual Development Plans (IDPs) tailored to the growth office colleagues.

• Identify training and development needs for growth office colleagues, creating and implementing programs that enhance skills and support career progression.

• Bring insight and decision-making skills to the table during performance and career-related discussions, aiming to drive managerial performance and facilitate effective talent management.

• Address and manage people-related issues effectively, providing guidance and support to managers and team members to resolve conflicts, enhance team dynamics, and promote a positive work environment.

Collaboration & Interactions * Regular collaboration with Growth Office BHR Leader & Chief Growth & Strategy Officer to understand top-level organizational requirements, ensuring alignment of growth office initiatives and sales effectiveness initiatives with broader business needs.

• Partner with Senior Leadership, EC and OC members, and Sales Leaders to ensure cohesive execution of initiatives and leadership buy-in.

• Interact with sales colleagues in client-facing roles to develop a deeper understanding of sales performance and ground realities, using these insights to inform strategies for initiatives that drive performance.

• Interact with Industry consultants and leaders to guide EXL strategy and thinking in ongoing projects.

• Partner with other HR Functions like Recruitment, Compensation & Benefits, Digital HR Ops, Capability Development, Employee Relations and also Payroll, Finance, Technology & Operations Teams

• SKILLS AND KNOWLEDGE

Recipient
Educational Qualifications

• Masters degree in Business Administration HR, preferably from a Premier B-School

Functional Skills * Proven experience in developing and executing strategic plans that align with organizational goals and drive performance improvements.

• In-depth knowledge and practical experience of industry best practices in human resources and otherwise, ensuring effective implementation across the organization.

• Familiarity with managing systems, projects, and budgets, along with a strong understanding of local and international best practices.

• Proficient in leveraging data analytics to inform decision-making, measure performance, and drive strategic initiatives.

• Understanding of revenue streams and sales pipelines, enabling effective collaboration with sales leaders to drive performance. Familiarity with designing and managing incentive programs that motivate and align employees with organizational goals.

• Strong business acumen with the ability to align HR and sales initiatives with organizational objectives and financial goals.

Behavioral Skills * Confidence to interact with Top Level Leadership and Senior Front-End Leaders demonstrating strong executive presence to communicate effectively with diverse mindsets, inspiring confidence, and engagement.

• Embraces a boundaryless approach to teamwork, encouraging open communication and collaboration across all levels of the organization.

• Skilled in building relationships, influencing decision-makers, and negotiating outcomes that align with organizational goals.

• Excellent verbal and written communication skills, with the ability to present complex ideas clearly and persuasively.

• Maintains a constructive and enthusiastic demeanor, contributing to a motivating and uplifting work environment for colleagues and stakeholders alike.

• Embraces innovation and effectively manages change, driving initiatives that enhance performance and adapt to evolving business needs.

• Willing to roll up sleeves and actively contribute to team efforts, demonstrating commitment and dedication.

• Capable of planning and prioritizing tasks effectively to meet demanding targets and deadlines, ensuring efficient use of resources.

Relevant and total years of Experience
8-10 years of HR experience and industry knowledge