Job Description

Ready to shape the future of work?
At Genpact, we don't just adapt to change--we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's , our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to , our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on , , , and .
Inviting applications for the role of Assistant Vice President HRO GPO!
In this role, GPO lead is responsible for directing and executing GPO roadmap that solves the business problems/opportunities of the key customer(s) in the HRO domain through the usage of methodologies like Lean, Six Sigma, Business process re-engineering, and by combining technology solutions like Automation Anywhere, Blue Prism, etc.
In this role, you would be responsible for the effective delivery of planned Digital projects, RPA bots, AIML projects and Six Sigma projects working with cross-functional global leads including the digital delivery team, and client leadership successfully.
Responsibilities
Builds a collaborative relationship with the key client partners, proactively asks for feedback and takes full responsibility of the process and overall account;
Identify and implement tactical Continuous Improvement Opportunities emerging from the day to day Operations, with the agreement of Customer Finance Transformation Organization and align with HRO stream Project Roadmap.
Drive execution of the global design solution across local org and in Genpact Ops.
Assist in meeting the defined KPI, as per the contractual agreement.
Assess operational performance against standards and take corrective actions as necessary.
Drive standardization across local org and in Genpact Ops.
Share best practice with the client's stakeholders
Assist in deployment of Digital tools, RPA, AI/ML/Gen AI etc.
Provide SME advisory/ support during transitions & training.
Tracks customer concerns and enables resolution for client issues;
Partakes to various internal & external projects, events and initiatives;
Ensures board of account efficiency by supporting architects within the account;
Participates to internal transformation meetings, communicates LDT related plans & results to customer;
Promote Genpact's values across teams in supervision.
Manage end to end projects- Identify, design and implement solution for projects in the area of HRO to deliver financial and productivity benefits to customer in accordance with the contractual clauses concluded.
As part of the Metrics performance model, actively drive the metrics improvement discussions, both from a metrics as well as yearly target perspective, in close cooperation with the operations leads
Qualifications we seek in you!
Minimum Qualifications / Skills
Experience in customer management-related roles: e.g. HRO SME
Several years of experience in a BPO/Call Center/Shared Services environment (represents an advantage)!
Experience in project management.
Willingness to work autonomously and in teams playing different roles
Accountability: See it, own it and solve it mindset. Willingness to go the extra mile
Great communication skills: Ability to build and maintain effective relationships of trust and credibility with internal stakeholders and suppliers.
Execution: Ability to meet deadline and work well under pressure
Project management and coordination skills is often required due to the complex nature and scope of many of our projects and initiatives.
Ability to think strategically and communicate in a conceptual/structured way;
Ability to translate finance business needs into efficient tools & processes
Experience with the new technologies and a strong knowledge of ERP & applications like SAP, ServiceNow etc.
Preferred Qualifications/ Skills
Prior HRO & project management experience
LSS certification
Why join Genpact?
Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
Make an impact - Drive change for global enterprises and solve business challenges that matter
Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities
Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Skills Required