Job Description

Ready to shape the future of work

At Genpact, we

don't

just adapt to change--we drive it. AI and digital innovation are redefining industries, and

we're

leading the charge. Genpact's

AI Gigafactory

, our industry-first accelerator, is an example of how

we're

scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI

, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team

that's

shaping the future, this is your moment.

Genpact (NYSE: G) is an

advanced technology services and solutions company that delivers

lasting

value for leading enterprises

globally.

Through our

deep business knowledge, operational excellence, and

cutting-edge solutions

-

we help companies across industries get ahead and stay ahead.

Powered by curiosity, courage, and innovation

,

our teams

implement

data, technology, and AI

to

create tomorrow, today.

Get to know us at

genpact.com

and on

LinkedIn

,

X

,

YouTube

, and

Facebook

.

Inviting applications for the role of

Assistant Vice President

,

Global Quality, Training, and Policy Lead

!

In this role,

candidate

will

be responsible

to provide

the leadership

and strategic direction on all Quality matters to the Regional Operations group and the Company as a whole. The role will include collaboration with the company key partners to define the quality requirements both internally and externally. You will be a crucial subject matter authority in global Quality Assurance requirements, laws,

regulations

and guidelines

Responsibilities

Customer Relationship Management:

Drive / Lead conversations with customer by actively engaging in dialogue and taking charge of the discussion.

Offer strategic solutions that aim to implement and promote the first-time right

methodology

.

Act as a catalyst in the conversation, encouraging the customer to adopt and implement the necessary change

Continuously

monitor

and evaluate the effectiveness of the strategies implemented,

making adjustments

as needed to

optimize

results.

Foster a collaborative and supportive environment that encourages open communication and a shared commitment

Foster strong relationships with clients, serving as a trusted advisor and working closely with them to understand their evolving needs and refine the solutions accordingly.

Collaboration with Teams

Work closely with the Ops Excellence team to

leverage

the power of artificial intelligence technology and integrate it into our operations.

Responsible for defining Quality, Training & Policy Management Blueprint as the expert in in collaboration with other teams.

Responsible for defining, implementing, and governing organizational structure, roles & responsibilities blueprint for quality, training, and policy in collaboration with the Global Ops team.

Responsible for defining and implementing internal KPIs and reporting standards for QTP team in collaboration with reporting team.

Partner with the T & S service:

line to collaborate on defining strategic best in class QTP blueprint

Gain a deep understanding of the client's needs and requirements, ensuring a comprehensive understanding of their expectations and desired outcomes.

Effectively communicate and translate the client's changes and requirements to develop a tailored solution within the Genpact environment

Deals & Pursuits:

actively contribute to the creation of solutions that are centred around Quality and Training, based on market best practices.

Utilize

expertise

in quality management and training methodologies to develop innovative solutions that align with market trends and industry standards.

Work closely with the Sales and Business Development teams to articulate the value proposition of the Quality and Training solutions to potential clients.

Collaborate with subject matter experts and thought leaders within the organization to

leverage

their

expertise

and insights in developing the solutions.

BAU activities:

Ensuring the right level of engagement and alignment between the Global and Regional teams; In-rhythm with the

Global operational standards, i.e., communication, implementation of actions & performance achievement(s) across the Global account.

Provide support, guidance and best practice sharing with a focus on Quality, policy & training solutions for the

Global Site Strategy in collaboration with the key stakeholders form the Global and Regional organization

Provide input/best practice sharing to support Training Curriculum Development (Supplemental content); Training Preparation and Planning;

New Hire Training (Customer Facing Roles); Ongoing Training and Verification (Customer

Facing Roles); Performance and Outlier Management (including aligned incentive programs); Action Planning (PTG, Bridge plan); Client change requests

Additional

task can be assigned at any time, based on the growing business requirements

Qualifications we

seek

in you!

Minimum

Q

ualifications

Bachelor's Degree or equivalent education

Professional degrees/certifications related to Talent Development/Management preferred

Preferred

Q

ualifications

/ Skills

Technical Skills: (knowledge, experiences, IT tools/software, languages)

R

elevant work experience as Quality Manager / Process Manager/Project manager or similar role in BPO (customer service or support with focus on customer satisfaction measure results)

Relevant

years of experience in Trust & Safety domain

Proven superior verbal and written communication skills (including business / professional writing) in English and preferably at least one other language, ability to communicate adequately on all management levels.

Knowledge of service management and project delivery methodologies; COPC, Six Sigma, DMAIC preferred - at least Six sigma green belt certified.

Good knowledge of Office applications (Excel, Word, PowerPoint, OneNote), high IT affinity

Soft Skills:

Outstanding leadership and management skills, with experience of managing support teams

Self-confident and assertive professional manner and poise; strong organizational, time management and prioritization skills

Structured and self-reliant way of working

High focus on customer satisfaction

Analytical thinking; quick learner; hands-on mentality; strategic and tactical thinker with the ability to

identify

improvement opportunities to maximize ROI

Determination and ability to get things done; ability to work under pressure, collaborate across multiple regions, hands-on

mentality

and solution-oriented approach

Why join Genpact

Be a transformation leader

- Work at the

cutting edge

of AI, automation, and digital innovation

Make an impact

- Drive change for global enterprises and solve business challenges that matter

Accelerate your career

- Get hands-on experience, mentorship, and continuous learning opportunities

Work with the best

- Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

Thrive in a values-driven culture

- Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's

build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants

are not required to pay to participate

in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

JobAssistant Vice President

Primary LocationIndia-Hyderabad

Education LevelBachelor's / Graduation / Equivalent

Job PostingJul 31, 2025, 8:44:29 AM

Unposting DateAug 30, 2025, 1:29:00 PM

Master Skills ListOperations

Job CategoryFull Time