Job Description

Ready to shape the future of work?

At Genpact, we

don't

just adapt to change--we drive it. AI and digital innovation are redefining industries, and

we're

leading the charge. Genpact's

AI Gigafactory

, our industry-first accelerator, is an example of how

we're

scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI

, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team

that's

shaping the future, this is your moment.

Genpact (NYSE: G) is an

advanced technology services and solutions company that delivers

lasting

value for leading enterprises

globally.

Through our

deep business knowledge, operational excellence, and

cutting-edge solutions -

we help companies across industries get ahead and stay ahead.

Powered by curiosity, courage, and innovation

,

our teams

implement

data, technology, and AI

to

create tomorrow, today.

Get to know us at

genpact.com

and on

LinkedIn

,

X

,

YouTube

, and

Facebook

.

Inviting applications for the role of

A

ssistant Vice President

- Customer Development & Merchandising

!

In this role,

Customer Development will be integral support who will manage Business processes, tools & update systems, data governance, and reporting that Customer Account Managers can easily understand and use.

Leader with deep domain

expertise

and analytics experience in Retail and Merchandising. Responsibility will be across solutioning, consulting, delivery, and managed services.

Responsibilities

Leadership

track record

of setting up and managing analytics & operations in a COE / shared services model

Develop and implement strategies to transform retail merchandising practices including products and

processes on

Assortment, placement, pricing, and promotion.

Lead pilot programs and initiatives to test merchandising concepts, technologies, and processes.

Minimum years of experience in retail merchandising with

proven

track record

of driving transformational changes.

Strong analytical skills and

proficiency

in data analysis tools and techniques.

Drive transformations to ensure seamless delivery and customer

experience

liaising with all the relevant teams including client stakeholders, internal teams, vendors, customers etc.

Design and implement process controls, continuous improvement plans, best practices, and policies to ensure top class operational performance.

Intense communication with all business partners to understand their needs and support them in the most efficient way for the company

.

Work closely with global client's multiple cross functional teams to

identify

business needs, requirements and prioritize needs

Creates and owns the Operations Business Plan.

Lead assessments / blueprinting / due diligence for prioritization problem statements, planning offshore ability, building solution architecture.

Build

PoVs

, help structure POCs, is client front-ending, is a story-boarder, can respond to RFP/RFIs

Work on Digital Transformation (data strategy incl orchestration, Governance, Architecture, BI to build reporting/insights/analytics factory)

Establish good collaborative relationships with Clients, Sales

team

and end Customers. Interact with internal stakeholders, Customer Managers, CCD Team, Sales Team, Category, etc.

Achieve KPIs / SLAs contractually agreed

Deliver Operational Excellence Framework

Manage and lead calls with clients

Be proactive and ensure operations are run smoothly

Drive Transformation journey and improvement

Proactive and Self-motivated to follow up or chase with multiple teams for pending information

Ensure reporting both for client and Genpact management for Operations review- Regular and

timely

reporting

Identify

problems/issues in day-to-day Operations and resolve them proactively

Highlight and escalate any issues that need attention

Qualifications we

seek

in you!

Minimum Qualifications

MBA with relevant experience in a Retail environment.

Flexibility to work in any shift

Relevant Team leading and Management experience

Good analytical mindset, problem-solving, organization skills, and attention to detail

Smart problem solver - generate

good ideas

and practical solutions

Team player, Dependable

Ability to prioritize tasks and multitask when

required

MBA/ PG in Retail Operations/ Merchandising/ Marketing

Has worked in the global Retail Operations space (relevant years of experience) with hands on experience in area of Merchandising/ Promotion/ Pricing/ Marketing/Assortment Analytics

Strong exposure in ERPs - SAP, JDE, Oracle etc.

Strong analytical skills with the ability to collect, organize and

analyse

significant amount of data with attention to detail and accuracy.

Preferred Qualifications/ Skills

Exposure to Retail industry in a global environment

Exposure to technologies like Trade Promotions Management tool, Trade Promotions Optimizer, Forecasting tools, SAP, etc.

Certification in Trade Promotions Management is an added advantage

Transitions Experience- Must have transitioned 1 or more processes successfully

Proficiency

with Microsoft Applications - Excellent MS excel, PowerPoint skills is

a must

Handle large datasets - Identify,

analyse

, and interpret trends or patterns in complex data sets using statistical techniques and generate actionable insights

Good team player and ability to manage large teams

Personal drive and positive work ethic to deliver results within tight deadlines and in demanding situations

Flexibility to adapt to a variety of engagement types, working hours and work environments and locations

Ability to learn different analytical tools as per business requirements.

Has a mix of

modelling

& programming experience & led analytics delivery.

Design Retail Analytical solutions - Define KPIs and metrics and develop BI solutions

Why join Genpact?

Be a transformation leader

- Work at the

cutting edge

of AI, automation, and digital innovation

Make an impact

- Drive change for global enterprises and solve business challenges that matter

Accelerate your career

- Get hands-on experience, mentorship, and continuous learning opportunities

Work with the best

- Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

Thrive in a values-driven culture

- Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's

build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race,

color

, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that

values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants

are not required to pay to participate

in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

JobAssistant Vice President

Primary LocationIndia-Bangalore

Education LevelBachelor's / Graduation / Equivalent

Job PostingJul 21, 2025, 10:56:09 PM

Unposting DateOngoing

Master Skills ListOperations

Job CategoryFull Time