Job Description

Ready to build the future with AI

At Genpact, we don't just keep up with technology--we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's , our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to , our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on , , , and .
Inviting applications for the role of Assistant Vice President, Content Moderation
Leading operations and spearheading processes for excelling business targets for Social Media Content Review Business Unit.
You will be encouraged to be passionate about setting yearly standards for the spend using analytics and technology.
Responsibilities

• Work with key client partners for driving Trust & Safety Strategy, focus on increasing client footprint and reducing risks in the Content Moderation space
• Build a deep understanding of the client's global footprint, their specific goals, the nuances of their largest markets, and POCs and decision makers in each market
• Architecting the systems end to end from pre-sales/envisioning stage, implementation and transition to support through the complete solution development life-cycle. Development of proof of concepts to validate and demonstrate the solution to end customers. Highlight the business use case, solution approach and the efficiency through a series of work outs or client presentation
• Prioritize operational tasks within the team (in terms of technical accounting support to be provided)
• Provide insights on client's business and financial performance and drive business strategies within operating teams to add value to the client
• Accountable for driving operational standard methodologies and standardization across sites
• Accountable for reduction of cost and efficiency improvement initiative
• Track progress against goals and ultimately successfully deliver against them. Responsible for continuously ensuring that the team is on track to hitting goals and solving areas where we're at risk
• Establish formal routines for delivery account reviews with Client Account Leaders, BPO Service Delivery Leads, and Commercial Director
• Partner with sales to understand opportunities and ongoing conversations with the client to build cohesion across the company as well as identifying growth opportunities
• Responsible for delivering on objectives for global Content Operations and ensuring planning for optimizing service delivery while maintaining quality standards
• Communicates and coordinates with internal business units on policy, process, or system needs
• Constant eye on service levels and making recommendations to change strategy when required
• Coordinating with Vendor Management Organization on follow-up and joined-up approach with Partners
• Assess and devise actions to improve procedures & interactions based on staff & customer feedback

Important: This job may require working a 24/7 schedule with alternating shifts and periodic exposure to content that may be egregious/sensitive, such as graphic violence, self-harm, child abuse, and hate speech.
Qualifications we seek in you!
Minimum qualifications

• Extensive experience in leading large & diverse Trust & Safety / Content Moderation teams of remotely located professionals for a Global client
• Experience with Operations & People Management in Business Process Outsourcing
• Confirmed knowledge with client relationship and critical issue management
• Experience in Operations Account Management including Financial management, QA and Risk Management
• Perseverance, understanding and resilience when leading sophisticated situations and complicated priorities
• Formal college education preferred or equivalent combination of education and directly related experience
• Excellent Analytical & Communication skills
• Self-motivated and execution oriented
• Ability to work on Multi Tasks and should be flexible
• Project management experience.

Preferred Qualifications

• Experience with end to end BPO Operations and industry's standard methodologies
• Experience in financial management; handling fiscal responsibilities of projects, budgeting, prioritization costing etc.
• Experience in Process Improvement Methodologies [Lean, Six Sigma and/or Processes Re-engineering, others] - Application & Execution.
• Demonstrated ability to perform multiple tasks while meeting deadlines
• Excellent communication and client leadership skills, presentation abilities and partner management
• Strong organizational and analytical skills

Why join Genpact

Lead AI-first transformation - Build and scale AI solutions that redefine industries
Make an impact - Drive change for global enterprises and solve business challenges that matter
Accelerate your career--Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build
Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.