Job Description

Ready to shape the future of work?
At Genpact, we don't just adapt to change--we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Assistant Vice President Category Manager, Grocery (SME - Retail BPS & Technology)
We are looking for a senior grocery retail leader to serve as a domain expert and strategic advisor in our retail BPS and technology organization. The AVP will bring deep grocery merchandising expertise to shape industry-leading solutions, drive digital and operational transformation for global retail clients, and support product innovation across assortment planning, pricing & promotions, supplier collaboration, demand planning, store execution, and omnichannel fulfilment.
This role works at the intersection of retail strategy, technology, analytics, and shared services, influencing product vision, leading client transformation programs, and building internal grocery capability.
Responsibilities
Strategic Leadership & Thought Partnership

• Serve as the senior SME for grocery retail -- advising on category strategy, trade terms, market trends, and technology evolution.
• Provide strategic direction on assortment, pricing, promotions, space, private label, and supply chain integration.
• Shape go-to-market strategy for grocery solutions and drive executive-level client conversations.

Client Engagement & Advisory

• Lead discovery sessions, value assessments, and maturity diagnostics for large retail clients.
• Guide transformation roadmaps, operating model design, and capability build-outs across merchandising & category operations.
• Present retail thought leadership and best practices to C-suite stakeholders.

Solution Design & Product Innovation

• Translate retail needs into tech & service requirements for grocery category management platforms and solutions.
• Partner with product & engineering to build digital workflows, analytics, and automation enablers.
• Support UAT, business rule creation, data models, process playbooks, and AI-driven capabilities (pricing engines, promo optimization, recommended assortment models).

BPS & Operations Enablement

• Define delivery models & governance frameworks for grocery shared services (assortment ops, item setup, pricing desk, vendor management desk, planogram ops).
• Build SOPs, capability matrices, SLAs, quality frameworks, and transformation KPIs.
• Drive automation & analytics adoption in category operations.

Market & Category Intelligence

• Monitor consumer trends, inflation dynamics, supplier market shifts, sustainability priorities, and digital retail innovation.
• Build benchmark packs, price ladders, competition scans, and category playbooks for fresh, ambient, frozen, and private label.

Leadership & Capability Building

• Mentor internal teams on grocery retail capability and domain knowledge.
• Support client solutioning, sales pursuits, and deal shaping for large transformation engagements.
• Represent the organization at industry forums, events, and partner platforms.

Qualifications we seek in you!
Minimum Qualifications

• Bachelor's degree required (Business, Economics, Retail, Engineering, or similar).
• MBA / Master's preferred.

Preferred Qualifications
Experience

• Relevant/Significant years in Grocery Retail (Category Management / Buying / Merchandising leadership).
• Experience with supermarket / omnichannel / FMCG environments; global exposure (UK/EU/US) preferred.
• Prior experience in consulting, retail tech, shared services, or transformation roles is highly beneficial.

Functional Expertise

• Category strategy & analytics
• Assortment planning & lifecycle management
• Pricing & promotions science
• Vendor & trade terms management
• Private label development
• Inventory, demand & supply interface
• Store & digital shelf execution

Tech & Data Fluency

• Hands-on understanding of retail systems: ERP/Merch, RMS, assortment & pricing tools, space planning systems, supplier portals.
• Familiarity with data models & retail analytics (loyalty, POS, panel, elasticity, basket analysis).
• Exposure to AI/ML retail use cases; comfort working with engineering & data science teams.

Leadership Behaviours

• Executive communication & storytelling
• Consulting mindset with ability to simplify complexity
• Strategic thinking with operational execution capability
• Influencing senior stakeholders across business & technology
• Strong program oversight & change management experience

Why join Genpact?

• Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
• Make an impact - Drive change for global enterprises and solve business challenges that matter
• Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Skills Required