Job Description

Job Summary

The Assistant Training Manager supports the planning, coordination, and execution of training and development programs across the organization. They work closely with the Training Manager to ensure that all staff receive the necessary training to maintain operational standards, customer service excellence, and compliance with company policies and food safety regulations.

Key Responsibilities

Assist in developing and delivering onboarding programs for new joiners.

Conduct regular training sessions on topics such as product knowledge, customer service, hygiene standards, SOPs, and soft skills.

Monitor training effectiveness through assessments, feedback forms, and on-ground observation.

Maintain training records, attendance, and evaluation results for all employees.

Support the Training Manager in updating training materials, manuals, and SOPs.

Help identify training needs by coordinating with outlet managers and department heads.

Ensure timely completion of mandatory training programs (e.g., food safety, allergens awareness).

Assist in organizing external training sessions, certifications, and workshops.

Provide one-on-one coaching or refresher training when required.

Support the execution of employee engagement and development initiatives.

Qualifications & Skills

Bachelor's degree in Hospitality, HR, or a related field (preferred).

2-4 years of experience in training or operations in the hospitality/F&B industry.

Strong communication and interpersonal skills.

Good organizational and documentation skills.

Knowledge of training tools, methods, and adult learning principles.

Proficiency in MS Office (Word, Excel, PowerPoint); familiarity with LMS

Work Environment

May require travel to various outlets for on-site training.

Flexible working hours may be needed to accommodate different shifts.

Job Type: Full-time

Pay: Up to ?30,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person