Job Description

Key Responsibilities of an Assistant Team Lead in Telesales:

1.

Sales Support & Target Achievement

Assist in driving the team to meet or exceed daily, weekly, and monthly sales targets. Monitor individual and team performance and provide feedback to improve outcomes. Step in to handle complex or high-value calls when needed.
2.

Team Supervision

Support the Team Lead in managing day-to-day operations. Help onboard, train, and mentor new team members. Motivate and encourage the team to maintain morale and productivity.
3.

Performance Monitoring

Track KPIs (e.g., call volume, conversion rates, customer satisfaction). Identify underperformance and provide coaching or escalate to the Team Lead. Prepare and share performance reports with the Team Lead or management.
4.

Quality Assurance

Monitor live or recorded calls for quality assurance and compliance. Ensure that telesales scripts and customer interaction protocols are followed. Provide constructive feedback and support to agents to improve call quality.
5.

Customer Relationship Management

Handle escalated customer issues professionally and efficiently. Ensure that customer interactions align with company values and brand tone. Assist in gathering customer feedback to improve services or sales approaches.
6.

Administrative Duties

Help schedule shifts and manage attendance. Maintain records of sales, calls, and training activities. Assist in preparing reports and presentations for team meetings.
7.

Communication

Act as a liaison between the team and management. Share updates, announcements, and changes in strategy or processes with the team.
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Skills & Qualities Needed:

Strong sales and persuasion skills Leadership potential and team management experience Good communication and interpersonal skills Problem-solving mindset Familiarity with CRM and telephony systems
Job Types: Full-time, Permanent

Pay: ?25,000.00 - ?40,000.00 per month

Benefits:

Provident Fund
Experience:

Sales: 1 year (Preferred)
Location:

Noida H.O, Noida, Uttar Pradesh (Required)
Work Location: In person