Job Description

Core Responsibilities:

Troubleshooting and Problem Resolution:
Diagnosing and resolving issues related to hardware, software, and network problems on desktop systems.
Installation and Configuration:
Installing, configuring, and upgrading operating systems, software applications, and peripherals.

User Support:

Providing technical assistance and guidance to users, answering their questions, and resolving their issues via phone, email, chat, or ticketing systems.
System Maintenance:
Ensuring the smooth and efficient operation of desktop systems, including patching, updating software, and maintaining hardware.
Remote Troubleshooting:
Providing technical support remotely to users, diagnosing issues, and guiding them through troubleshooting steps.

Additional Responsibilities:

Asset Management:

Tracking and managing computer hardware and software assets within the organization.
Network Support:
Assisting with basic network troubleshooting and support.

Training:

Providing training and support to users on new systems, applications, and hardware.
Collaboration:
Working with other IT teams and departments to address complex issues and coordinate projects.

Customer Service:

Maintaining excellent troubleshooting skills and providing timely and effective support to users.

Job Type: Full-time

Pay: ₹188,155.15 - ?300,000.00 per year

Benefits:

Leave encashment Paid sick time Provident Fund
Shift:

Day shift Fixed shift
Ability to commute/relocate:

Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)
Education:

Diploma (Preferred)
Language:

Kannada (Preferred)
Work Location: In person