The Store Manager is responsible for the overall operations, profitability, and customer service standards of the grocery store. This role ensures smooth functioning of day-to-day activities, drives sales, maintains inventory accuracy, leads the store team, and upholds company policies to deliver an excellent shopping experience.
Key Responsibilities:
1. Store Operations Management
Oversee daily store operations and ensure smooth functioning.
Ensure store opening & closing procedures are followed.
Monitor cleanliness, hygiene, and store ambience as per standards.
Ensure proper display, stacking, and merchandising of products.
2. Sales & Revenue Management
Achieve daily, weekly, and monthly sales targets.
Drive promotional activities and monitor performance.
Analyze sales reports and implement strategies to increase revenue.
3. Inventory & Stock Control
Maintain optimum stock levels to avoid shortages or overstock.
Conduct daily stock counts and coordinate monthly audits.
Monitor expiry, damage control, and wastage reduction.
Coordinate with procurement team for timely replenishment.
4. Team Leadership & Staff Management
Supervise, train, and motivate store staff.
Prepare duty rosters and ensure adequate staffing levels.
Conduct performance evaluations and provide feedback.
Handle staff grievances and ensure discipline.
5. Customer Service & Handling Issues
Ensure excellent customer service standards.
Resolve customer complaints and queries promptly.
Promote customer loyalty and engagement.
6. Compliance & Safety
Ensure compliance with company SOPs, policies, and processes.
Maintain statutory requirements related to FSSAI, safety, and labor laws.
Monitor security protocols, CCTV operations, and cash handling procedures.
7. Cash & Financial Controls
Manage billing counters, cash reconciliation, and daily sales reporting.
Prevent pilferage, shrinkage, and operational losses.
Coordinate with accounts for deposits and finance-related activities.
Skills & Competencies Required:
Strong leadership and people management skills.
Excellent communication and customer service skills.
Knowledge of retail operations, inventory, and merchandising.
Problem-solving and decision-making abilities.
Proficiency in MS Office, POS systems, and basic reporting.
Qualifications & Experience:
Graduate in any discipline.
3-7 years of experience in retail operations, preferably grocery/FMCG.
Experience in team handling and store management is essential.