Job Description

Job Title: Assistant Manager - Sales / Retail Operations

Location:

Calicut

Department:

Retail / Sales

Reports To:

Store Manager / Area Sales Manager

About The Sleep Company:

The Sleep Company is India's leading comfort-tech brand, revolutionizing the way people sleep and sit with its patented SmartGRID technology. We are rapidly expanding our retail presence across India and are looking for driven professionals to elevate our customer experience and store performance.

Key Responsibilities:Sales & Customer Experience:

Assist the Store Manager in driving store footfalls, conversion rates, and overall sales targets. Deliver exceptional in-store and telephonic customer experiences with deep product knowledge and consultative selling. Leverage

telecalling skills

to follow up with leads, engage with prospective customers, and drive store visits and conversions. Demonstrate

professional selling skills

, including needs assessment, objection handling, product positioning, and closing techniques. Personally handle high-value customers and ensure post-sales engagement and relationship management.

Store Operations:

Supervise daily operations to ensure smooth functioning of the store - stock management, billing, display, and cleanliness. Ensure visual merchandising standards are consistently met and updated based on brand guidelines. Maintain accurate inventory, reduce shrinkage, and coordinate with the supply team for replenishment.

Team Management:

Support Store Manager in training, mentoring, and supervising the sales staff to maintain a high-performance team. Conduct role plays and skill development sessions on telecalling and professional selling. Monitor staff performance and provide regular feedback for improvement.

Reporting & Analysis:

Prepare and maintain daily and weekly sales reports including footfall, telecalling conversion, and customer feedback. Analyze customer interactions, both in-store and via calls, to fine-tune sales strategy. Contribute to planning and executing local marketing campaigns and events.

Key Requirements:

Bachelor's degree in Business Administration or a related field.

2-4 years of experience in retail, telesales, or direct customer interaction roles.

Strong telecalling communication skills are mandatory.

Professional selling skills and consultative sales experience are mandatory.

Proficiency in CRM tools, POS systems, and MS Excel. Excellent interpersonal skills, confidence in handling premium customers. Fluency in English and local language.

What We Offer:

Competitive salary with attractive incentive structure. Opportunity to grow with a fast-scaling comfort-tech brand. Exposure to premium retail environment and modern sales techniques. Staff discounts and access to industry-leading comfort products.
Let me know if you'd like a version in PDF or Word format, or tailored for a specific city or store location.

4oYou said:please remove team management aspects from JDChatGPT said:

Here is the revised

Assistant Manager - Sales / Retail Operations

job description for

The Sleep Company

, with all

team management aspects removed

, and retaining a strong focus on

telecalling

and

professional selling skills

:

Job Title: Assistant Manager - Sales / Retail Operations

Location:

[City/Store Location]

Department:

Retail / Sales

Reports To:

Store Manager / Area Sales Manager

About The Sleep Company:

The Sleep Company is India's leading comfort-tech brand, transforming how people sleep and sit with our revolutionary SmartGRID technology. With a fast-growing retail presence across India, we're looking for energetic professionals to deliver outstanding customer experiences and drive sales performance.

Key Responsibilities:Sales & Customer Experience:

Support the Store Manager in achieving store sales targets and performance KPIs. Provide exceptional customer service through in-depth product knowledge and need-based recommendations. Actively engage with walk-in customers and provide a personalized shopping experience. Utilize

telecalling skills

to follow up with leads, reconnect with past customers, and drive footfall to the store. Apply

professional selling skills

, including needs analysis, product presentation, objection handling, and closing the sale. Manage post-sale customer engagement and ensure high levels of satisfaction and loyalty.

Store Operations:

Oversee daily store activities including customer billing, stock movement, and product displays. Ensure store cleanliness, hygiene, and visual merchandising are in line with brand standards. Monitor inventory levels, coordinate with backend teams for stock replenishment, and maintain proper documentation.

Reporting & Analysis:

Maintain daily and weekly sales tracking sheets, including lead follow-ups and telecalling outcomes. Collect and analyze customer feedback to identify improvement areas. Provide inputs to improve store processes and enhance customer satisfaction.

Key Requirements:

Bachelor's degree in Business, Marketing, or related field.

2-4 years of experience in retail, telesales, or customer-facing roles (luxury or lifestyle brands preferred).

Excellent telecalling and communication skills - mandatory.

Professional selling skills - mandatory.

Strong customer orientation with a consultative selling approach. Familiarity with POS systems, CRM tools, and MS Office. Fluency in English and local language.

What We Offer:

Competitive salary with performance-based incentives. A dynamic work environment in a premium retail setting. Career growth opportunities in a rapidly expanding comfort-tech brand.
Job Type: Full-time

Pay: ?30,000.00 - ?35,000.00 per month

Benefits:

Health insurance Leave encashment Paid time off Provident Fund
Schedule:

Day shift Evening shift
Supplemental Pay:

Performance bonus
Work Location: In person