Job Description

1. Clinic Operations Management

Assist in day-to-day operations of the clinic to ensure smooth functioning. Ensure clinic cleanliness, hygiene, and adherence to SOPs. Manage appointment schedules and ensure timely service delivery. Oversee inventory of medicines, grooming products, food, and consumables.
2. Customer Experience & Service

Greet pet parents and ensure they receive excellent service from entry to exit. Handle customer queries, feedback, and complaints with empathy and professionalism. Ensure a welcoming environment for pets and their owners. Guide customers on services, wellness packages, grooming, and pet food.
3. Team Supervision

Support the Clinic Manager in supervising veterinarians, groomers, front desk staff, and technicians. Ensure shift schedules are followed, and staffing levels are maintained. Facilitate team coordination for grooming, consultations, and diagnostics. Train new staff on SOPs, software tools, and customer etiquette.
4. Sales & Growth Support

Promote pet wellness plans, food attach, grooming packages, and diagnostics. Help achieve daily/weekly/monthly sales and service targets. Track and improve conversion rates for walk-ins and appointments. Upsell products and services in a subtle, ethical manner.
5. Inventory & Vendor Coordination

Track inventory usage and request replenishment when stocks go low. Coordinate with the procurement or central warehouse for timely stock delivery. Perform weekly/monthly inventory audits.
6. Data & Software Management

Update and monitor clinic management software (e.g., booking system, CRM). Ensure accurate entry of customer data, prescriptions, grooming notes, and vaccination history. Pull daily reports and assist manager in data analysis for performance metrics.
7. Compliance & Safety

Ensure all procedures follow veterinary regulations and ethical practices. Monitor handling of pets to ensure safety of animals, staff, and pet parents. Check grooming and treatment areas for cleanliness and safety.
8. Marketing & Community Engagement

Support local marketing initiatives like wellness camps or vaccination drives. Help with social media content from the clinic (pet photos, happy customer moments). Encourage pet parents to leave Google reviews.
9. Emergency & Issue Resolution

Act as point of contact when the Clinic Manager is unavailable. Handle escalations, pet emergencies, or irate customers calmly and effectively. Liaise with veterinary professionals in case of critical pet health concerns.
10. Reporting & Feedback

Share daily reports with the Clinic Manager on bookings, cancellations, issues, and revenue. Maintain logs of customer feedback and actions taken. Collaborate in review meetings with actionable insights.
Job Type: Full-time

Pay: ₹14,463.26 - ₹25,717.04 per month

Work Location: In person