Job Description

Role-Assistant Store Manager

Experience- 4-7 Years

Location- Gurgaon

About the Fairdeal.Market

Fairdeal.Market is a rapidly growing B2B quick commerce company offering a wide range of products with delivery times as short as 20 minutes. Our mission is to ensure that every shopping bag worldwide can be filled efficiently and sustainably.

Role Overview:

The Assistant Store Manager will support the end-to-end management of a B2B grocery dark store, ensuring smooth execution across

inwarding, inventory control, picking/packing, fulfilment, and last-mile dispatch

. The role demands strong operational discipline, a data-driven mindset, and the ability to lead teams to consistently achieve daily, weekly, and monthly KPIs related to efficiency, accuracy, cost, and customer satisfaction.

Key Responsibilities:

1. Warehouse & Inventory Management

Ensure timely

inwarding and putaway

of stock as per plan. Maintain

inventory accuracy

through regular cycle counts, audits, and reconciliation. Monitor

stock health

, expiry, damages, and shrinkage; implement preventive controls. Coordinate with procurement and vendors for

returns, replacements, and rejections

. Maintain optimal

storage layout, safety, and hygiene standards

within the warehouse.

2. Order Fulfilment & Picking

Oversee

order-wise picking, QC, packing, and dispatch

operations. Drive

picking accuracy and order fill rate

to meet SLAs. Ensure daily

replenishment and bin accuracy

to minimize misses and delays. Analyze and improve

picking productivity and turnaround time (TAT)

.

3. Last-Mile Operations

Ensure

timely dispatch and delivery

of orders as per route plans. Manage

delivery partners / drivers

, ensuring performance and compliance. Monitor

cash collections, returns, and complaint closures

. Reduce

delivery complaints, undelivered orders, and reverse logistics losses

.

4. People & Process Management

Lead a team of

shift in-charges, pickers, packers, loaders, and delivery staff

. Conduct daily shift planning, huddles, and performance reviews. Ensure adherence to

SOPs, safety standards, and labour discipline

. Drive

training, motivation, and productivity improvement initiatives

.

5. KPI Ownership & Reporting

Own and report performance across:

Inward SLA adherence Inventory accuracy / Shrinkage / Damages Order fill rate & Picking accuracy Fulfilment & Delivery TAT Customer complaints & closure rate Cash collection & settlement accuracy Team attendance & productivity discipline

Qualifications & Skills:

Graduate (preferred in Supply Chain, Operations, or Commerce).

4-7 years of experience

in operations, preferably in

warehouse, dark store, or FMCG/e-commerce B2B setups

. Strong understanding of

inventory control, fulfilment processes, and last-mile logistics

. Proficient in

Excel, WMS, OMS

and comfortable using data to drive decisions. Excellent

team management, problem-solving, and communication

skills. Willingness to work in

rotational shifts

and manage end-to-end daily operations.

Performance Metrics (KPIs):

Inward SLA adherence Inventory accuracy >99% Shrinkage & damage <0.5% Order fulfilment rate >98% Picking accuracy >99% Dispatch TAT adherence >95% Customer complaint closure <24 hrs Cash settlement 100% same-day

Why Join Us:

Be part of a fast-growing

B2B grocery platform

revolutionizing supply to retailers. Gain hands-on exposure to large-scale operations, data-led performance management, and people leadership in a high-growth environment.