Job Description

Job Overview

We are seeking a proactive and customer-focused

Assistant Spa Manager

to support the day-to-day operations of the wellness center, ensure seamless guest experience, and lead the team with motivation and discipline. The ideal candidate must be organized, professional, and passionate about wellness and customer service.

Key Responsibilities

Greet and communicate with guests professionally over call & in person Supervise daily operations to ensure smooth functioning Create, manage & update

weekly staff duty schedule / shifts

Monitor guest bookings, therapy allocations & therapist utilization Oversee

marketing activities, referral programs & CRM initiatives

Handle

guest feedback / escalations

and ensure high service standards Check

membership renewals, upgrades & billing settlements

Maintain spa hygiene and ensure compliance with

sanitation & wellness standards

Coordinate with vendors for spa consumables & stock management Support training programs for therapists & reception team Prepare

daily/weekly/monthly performance & revenue reports

Fill & manage any

non-specialized roles

during staff absence (reception / customer assistance / billing / appointment management) Motivate team to achieve

revenue targets, retail sales & customer retention

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

Paid sick time
Ability to commute/relocate:

Manpada, Thane, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person