Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



You'll work as ASSM Soft services, reporting into the Site Services Manager.

In this varied role, your responsibilities will include but are not limited to:

Assist Site Service Manager in service delivery in accordance with client KPIs and SLA



Monitoring of Housekeeping related activities



Arrangement of all consumables and supplies for Client / any visits



Preparing the Daily/Weekly and Monthly reports



Interacting with the service & supply vendors.



Undertake daily facility rounds and find out snags and raising proactive tickets for the same



Effectively manage service provider team to ensure an on time deliverable system.



Routinely Inspect all services to ensure performance measures are being maintained and make the service score cards.



Indenting the requirements with suppliers.



Pest control management.



Indoor plant management



Conduct weekly physical inventory for stock management and raise IMT requests



Monitoring Helpdesk tickets for closure. Ensure all tickets assigned to you are included in the guts tracker.



Share 2 min Helpdesk survey form to users and take corrective action on the users feedback, randomly meet users on a daily basis to understand the facilities services



Track Staff attendance through VMT tool



Coordinate & support office renovation and refurbishment activities



Support site service manager to forecast the regular & monthly spends for the month and adhere to the same



Support in procurement process for regular and ad hoc soft services activities



Keep a track of contract renewals and support site service manager for the renewal process for principle vendors



Coordinate with the vendor's to receive monthly invoices on time.



Coordinate for quarterly NDC's for principle and non principle vendor.



Provide a training to the onsite team equipments procedure & implementation



Recommend continuous quality improvement practices



Any responsibility/ task given by the client/ Manager, going forward will be part of the JD

Property Operations:

Risk Management



Ensure full compliance with all local and governmental regulations and legislations



Site Lead in ensuring site risk management programs including audits are implemented and maintained



Adhere to escalation and incident reporting procedures



People Management/ Engagement



Ensure high staff morale, trust and work ethics



Coordinate with the Site lead - on the implementation of FM Procedures and train FM staff



Ensure an environment that supports teamwork, co-operation and performance excellence within team



Client/Stakeholder Management



Proactively engage stakeholders to ensure that on site client's expectations are met though high levels of customer service



Build and develop effective client / stakeholder relationships across multiple levels of the organization



Provide a cooperative environment with client and customers, ensuring high levels of engagement



Provide a positive environment where things do get done; providing flexibility and understanding how to say no, while still providing a service



Proactively understand the customers/ employees needs and act on them before being requested



Finance Management



Assist Site Lead on preparation of site operational budget for the financial year



Assist Site Lead to Forecast of monthly & quarterly expenses



Adherence to the budget forecast and spend.



Invoice management.



Procurement & Vendor Management



Ensure vendors are well-managed, delivering services on time and within budget



Understand the vendor procurement processes comply with agreed client procurement guidelines as well as JLL best practices



Other Key Activities



Managing New Hire Orientation program on behalf of Client



Assist Site Lead preparing monthly Facility Newsletters



Assist Site Lead in Developing interesting & fun user engagement activities



Sound like the job you're looking for? Before you apply, it's also worth knowing what we are looking for:

Education and experience

Any Bachelor's degree may apply with a minimum of 2+ years' experience in Facility Management. A working knowledge of any major vertical industry will also be very helpful.

An eye for detail

You'll have an eye for detail and an ability to analyse qualitative and quantitative information - and translate this into strategic deliverables.

Great organisational skills

You'll have great time management and organisational skills, and be good at meeting deadlines in a fast-paced work environment and adapting to your team's or client's changing requirements.



What you can expect from us

You'll join an entrepreneurial, inclusive culture. One where we succeed together - across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Keep your ambitions in sight and imagine where JLL can take you...

Apply today!

Quote reference xxxx at jll.com/careers.

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.