Job Description

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About Rentokil PCI
Rentokil PCI is India's leading pest control service provider and a Rentokil Initial brand. Formed in 2017 through a joint venture between Pest Control India and Rentokil, it operates across 300 locations, aiming to set new standards in customer service. The company focuses on industry-leading operations through best practices, innovation, and digital technologies. In 2024,
Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and footprint further.
For more details:
About the Role:
? The ASM (with Team) shall be responsible for leading branch sales with a focus on new business, managing personal targets, and developing a high-performing sales team.s.
? The person will report to the Branch Manager and will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders.
Job Responsibilities:
Sales
? Plan sales activities to meet annual targets aligned with branch revenue, jobbing, and contract goals
? Ensure prompt response to enquiries and maximise conversion into orders
? Identify new prospects and convert them into customers
? Ensure the sales team conducts detailed inspections and prepares quotations per defined guidelines
? Review quotations to meet Gross Margin targets as per company norms
? Analyse sales trends and adjust sales plans on a monthly/weekly basis
? Achieve new sales productivity targets per CSE as defined in AOP
? Develop and maintain a strong sales pipeline based on conversion percentages
? Monitor and drive daily activities of the sales team to ensure achievement of set targets
Customer Relationship Management
? Achieve the renewal targets of the branch
? Promote upselling initiatives among team members to meet defined goals
? Conduct regular visits to existing customers with team members to strengthen relationships
? Ensure customer complaints are addressed by the sales team and appropriate support is provided
? Ensure regular updates to the MPG (Monthly Performance Grid) by the team Receivable Management
? Review daily collections and set actionable plans to meet timelines
? Ensure predefined DSO (Days Sales Outstanding) targets are met
? Oversee the timely submission of invoices and necessary acknowledgements
Team Development
? Conduct daily morning meetings to set the agenda
? Periodically review individual team member performance
? Conduct annual performance development reviews
? Analyse sales trends and design appropriate development plans
Team Administration & Monitoring Systems
? Ensure timely and accurate completion of reports and system updates (e.g., DSP)
? Oversee team attendance, leave approvals, sales sign-offs, and retention efforts
? Ensure adherence to safety protocols and completion of SRAs as per process
? Guide the team in setting correct customer expectations related to pest management
? Ensure accurate customer data capture
? Train the team to sell visits as per iCABS frequencies for calendar-based service planning
? Share cost sheets and material details with Operations; communicate customer expectations in advance
? Ensure all sales are visible in iCABS for execution and are scheduled in consultation with Service Planners
? Avoid customer commitments on scheduling without confirmation from planners
Key Result Areas:
? Achieve Total Sales Targets (as per AOP)
? New Business Development & Upselling
? Achieve Renewal Target
? Maintain Gross Margin as per company norms
? Collection & DSO
? On-Time Invoice Submission
? Sales Team Development & Retention
Competencies (Skills essential to the role):
? Commercial Acumen & Customer Retention
? Result Orientation
? Self-Management
? Team Collaboration & Approachability
? Team Leadership & Development
? Technical & Process Expertise
? Effective Communication
Requirements:
? Experience (Residential Business Profile):
- Minimum 5 years of experience in home products, home services, or residential cleaning services (preferred)
- Team handling experience of 2 years will be an added advantage.
?Educational Qualification / Other Requirement: Graduate (any discipline)
? Proficient in MS-Office/G-Suite
? Experience (Commercial Business Profile):
- Minimum 6 years of direct sales experience in Facilities Management
- Team handling experience of 2 years will be an added advantage
Role Type / Key working relationships:
? People Manager
? External team- Customers and Customer representative
? Internal team- ABM/BM, Operations & Sales Colleagues, Planners
Benefits:
What can you expect from RPCI?
? Our values lie at the core of our mission and vision. We believe that it's our people who
make our company what it is. We believe in:
? Service
? Relationships
? Teamwork
? Responsibility

Skills Required