Job Description

About Rentokil PCI


Rentokil PCI is India's leading pest control service provider and a Rentokil Initial brand. Formed in 2017 through a joint venture between Pest Control India and Rentokil, it operates across 300 locations, aiming to set new standards in customer service. The company focuses on industry-leading operations through best practices, innovation, and digital technologies. In 2024,


Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and footprint further.


For more details: https://www.rentokil-pestcontrolindia.com


About the Role:

The ASM (with Team) shall be responsible for leading branch sales with a focus on new business, managing personal targets, and developing a high-performing sales team.s. The person will report to the Branch Manager and will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders.

Job Responsibilities:


Sales

Plan sales activities to meet annual targets aligned with branch revenue, jobbing, and contract goals Ensure prompt response to enquiries and maximise conversion into orders Identify new prospects and convert them into customers Ensure the sales team conducts detailed inspections and prepares quotations per defined guidelines Review quotations to meet Gross Margin targets as per company norms Analyse sales trends and adjust sales plans on a monthly/weekly basis Achieve new sales productivity targets per CSE as defined in AOP Develop and maintain a strong sales pipeline based on conversion percentages Monitor and drive daily activities of the sales team to ensure achievement of set targets

Customer Relationship Management

Achieve the renewal targets of the branch Promote upselling initiatives among team members to meet defined goals Conduct regular visits to existing customers with team members to strengthen relationships Ensure customer complaints are addressed by the sales team and appropriate support is provided Ensure regular updates to the MPG (Monthly Performance Grid) by the team Receivable Management Review daily collections and set actionable plans to meet timelines Ensure predefined DSO (Days Sales Outstanding) targets are met Oversee the timely submission of invoices and necessary acknowledgements

Team Development

Conduct daily morning meetings to set the agenda Periodically review individual team member performance Conduct annual performance development reviews Analyse sales trends and design appropriate development plans

Team Administration & Monitoring Systems

Ensure timely and accurate completion of reports and system updates (e.g., DSP) Oversee team attendance, leave approvals, sales sign-offs, and retention efforts Ensure adherence to safety protocols and completion of SRAs as per process Guide the team in setting correct customer expectations related to pest management Ensure accurate customer data capture Train the team to sell visits as per iCABS frequencies for calendar-based service planning Share cost sheets and material details with Operations; communicate customer expectations in advance Ensure all sales are visible in iCABS for execution and are scheduled in consultation with Service Planners Avoid customer commitments on scheduling without confirmation from planners

Key Result Areas:

Achieve Total Sales Targets (as per AOP) New Business Development & Upselling Achieve Renewal Target Maintain Gross Margin as per company norms Collection & DSO On-Time Invoice Submission Sales Team Development & Retention

Competencies (Skills essential to the role):

Commercial Acumen & Customer Retention Result Orientation Self-Management Team Collaboration & Approachability Team Leadership & Development Technical & Process Expertise Effective Communication

Requirements:

Experience (Residential Business Profile): Minimum 5 years of experience in home products, home services, or residential cleaning services (preferred) Team handling experience of 2 years will be an added advantage.
Educational Qualification / Other Requirement: Graduate (any discipline) Proficient in MS-Office/G-Suite
Experience (Commercial Business Profile): Minimum 6 years of direct sales experience in Facilities Management Team handling experience of 2 years will be an added advantage

Role Type / Key working relationships:

People Manager External team- Customers and Customer representative Internal team- ABM/BM, Operations & Sales Colleagues, Planners

Benefits:

What can you expect from RPCI?


? Our values lie at the core of our mission and vision. We believe that it's our people who


make our company what it is. We believe in:

Service Relationships Teamwork * Responsibility