Job Description

Participates in the development of the hotel's sales and marketing strategies

Develops and implements marketing and sales strategies that support achievement of the Hotel's goals

Achieves individual and team goals within assigned market segment

Develops data and recommends programs to meet client's needs

Prepares proposals with the Director of Sales and Marketing that are geared to maximise profit while satisfying client needs

Solicits files on a timely basis to confirm business

Uses outside sales calls to solicit existing and new clients

Contacts in-house customers to foster additional business, repeat bookings, or referrals to other Brand Hotels

Reviews individual goals on a quarterly basis; recommends and takes appropriate actions to achieve objectives in key result areas

Maintains proper flow of information within the hotel by reviewing sales work file of assigned accounts

Analyses sales and market statistics to determine profitability of sold business and opportunities within the market

Develop sales strategies designed to maximise revenue and yield. Participates in the development of yield management strategies for the Hotel

Maximises revenue from WRS by working with Reservation Services to market the Hotel appropriately and ensure current cost structures are reflected in the database

Creates and implements marketing strategies which are designed to increase awareness in the local market.

Leverages marketing support provided by Brand

Develops and implements public relations and advertising campaigns

Ensure all materials used to market the Hotel are in accordance with brand standards

Maximises productivity by ensuring that sold business is aligned with the Hotel's yield management strategies

Qualifies prospective leads as to profitability

Designs and proposes programs which meet the client's needs

Negotiates and closes contracts with key customers

Creates 100% guest satisfaction by providing Yes I Can! genuine hospitality and by exceeding guests expectations

Communicates and reinforces the vision for Yes I Can! service to employees

Ensures that employees provide Yes I Can! genuine hospitality and teamwork on an ongoing basis

Uses teamwork to support guests and employees

Seeks opportunities to improve the customer experience by seeking customer feedback and develops strategies to improve Department and Hotel services in conjunction with the Director of Sales and Marketing

Ensure that all staff maintain up to date administrative account of all sales activity and account information utilising computerised database system (Fidelio, Sales and Catering and Maximiser)

Represent the Hotel at relevant industry trade shows and events

Ensure thorough understanding of all Brand sales programs including but not limited to:

Yes I Can Meetings!

Worldwide Hospitality Program

Business Class

Partnership Marketing

Look To Book

Monitor market and competitor activity and carry out ongoing research to establish sales opportunities

Recommend and implement promotions as appropriate and in accordance with business plan

Participate in weekly and monthly sales and "revmax" meetings

Correlate monthly report for inclusion with monthly Sales and Marketing report

At all times ensure brand integrity in all communication. All marketing activity to be co-ordinated with the Director of Sales and Marketing

Keep Manager promptly and fully informed of all problems or unusual matters of significance

Maintains a high standard of personal grooming at all times in order to represent the Hotel in the best possible manner, reflecting the public role of the position

Be familiar with objectives, strategies, action plans and other marketing related information contained within the Hotel annual business plan

Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position

Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment

At all times projects a favourable image of the Hotel to the public

Perform other duties as requested by the General Manager or Director of Sales.

Job Type: Full-time

Work Location: Remote