Job Description

Job Title

Assistant Restaurant Manager - FOH

Location

Tony's Kitchen, Kacheripadi

Role Summary

The Assistant Restaurant Manager is responsible for the smooth day-to-day running of the front of house. This role is hands-on and operational -- managing people, cash, customers, and stock during service, especially during peak hours. You're the bridge between the FOH team and management.

This is not a desk job. You are expected to be present on the floor, lead by example, and step in wherever needed.

Key Responsibilities

FOH Team Management

Supervise and manage the FOH team (servers, cashiers, hosts). Prepare weekly FOH rosters and manage shift allocations. Ensure punctuality, discipline, grooming, and service standards. Train new FOH staff and coach existing staff during service. Handle basic staff issues and escalate serious concerns to management.
Customer Handling

Actively handle guests during busy service hours. Resolve customer complaints calmly and professionally. Ensure smooth table flow, quick service, and overall guest satisfaction. Maintain Tony's Kitchen service standards at all times.
Cash & Billing

Handle daily cash operations and billing supervision. Ensure correct billing, discounts, and payments. Conduct daily cash closing and submit reports to management. Coordinate with accounts/management for discrepancies, if any.
Inventory & FOH Stock Control

Manage FOH inventory (cutlery, crockery, glassware, packaging, disposables, cleaning supplies, etc.). Track usage, wastage, and breakages. Raise purchase requests and coordinate replenishment. Ensure stock availability for smooth service.
Operations & Coordination

Coordinate with the kitchen team to ensure smooth service flow. Ensure cleanliness and readiness of FOH before, during, and after service. Ensure compliance with basic hygiene and safety standards. Assist management in implementing new systems, SOPs, or promotions.
Skills & Requirements

Previous experience in a restaurant or hospitality management role (FOH preferred). Strong people-handling and communication skills. Ability to stay calm and take control during peak hours. Basic understanding of billing systems and cash handling. Organised, responsible, and solution-oriented. Willing to work flexible shifts, including weekends and holidays.
Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹20,000.00 per month

Work Location: In person