Job Description

Job Category: Hotel-Food and Beverage
:
Your Day to Day

• Conducts shift briefings to ensure hotel activities and operational requirements are known

• Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up

• Supervise cash handling and banking procedures

• Prepare daily banking and cash flow reports

• Establish and instruct staff in cash security procedures

• Deal with irregular payments

• Supervise the maintenance of service equipment

• Monitor standards of guest facilities and services

• Control stock and monitor security procedures

• Menu and wine list creation

• Supervise functions

• Supervise outlet service

• Works on manpower planning and management needs

• Works in the preparation and management of the Department's budget

• It's a physical role and you'll be on your feet most of the day, so fitness is important

• Strength - with occasional lifting of items up to 50 pounds / 23 kilograms and or push/pulling heavy objects

• You'll might need to bend and kneel to complete some activities

• Literacy skills - reading, writing and basic maths skills

• Flexible attitude to shifts - you may need to work nights, weekends and/or holidays

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It's what connects every colleague in all IHG hotels.
Each IHG hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.
True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner
There's so much more to the job than we can capture here. It's simply about creating great experiences, doing the right thing and understanding people.

Skills Required