Job Description

1. JOB DETAILS:
Position Title: Sr. Assistant Guest Delight Manager (Assistant Restaurant Manager)
Reports to: Guest Delight Manager- Operations
Department: Operations - Domino's Pizza
Division: Restaurant Operations - Domino's Pizza
Prepared / Revised on: 1st April 2016
2. JOB PURPOSE:
The GD SAM is responsible for the overall operations of the restaurant according to Domino's Pizza operational standards in the absence of the Restaurant Manager. A majority of time is spent leading the team to meet Guest expectations, training new crew members as required. The SAM should be creative in executing sales programs to leverage business opportunities and must create a Competitive spirit and atmosphere of pride. This individual will be proficient in making logical and timely decisions.
3. JOB DIMENSIONS:
Financial Data & Number of Staff Supervised: 30 Operating Budget / Revenues...
Direct Reports:
Total:
4. KEY ACCOUNTABILITIES:
Description Performance Indicators
Leads Operational Excellence and the Guest Experience: * Role models expected behavior and coaches team on hospitality standards

• Ensures the restaurant meets safety, sanitation and cleanliness standards during shift
• Ensures self and team handles all Guest concerns
• Solicits and listens to all Guest feedback and provides information to Guest Delight Manager
• Empowers the team to satisfy Guest needs and resolve concerns

6. Removes barriers to delivering Hospitality behaviors during shift
Builds Team Talent: * Treats all team members fairly and with respect

• Supports the training of new team members
• Recognizes team members for team contributions
• Holds team members accountable for their behavior and performance during shift
• Provides coaching to team members to improve performance during shift
• Provides communication to team about goals and performance for shift
• Brings staffing and performance issues to the attention of Guest Delight Manager
• Stays focused on the Guest and accomplishes all work assignments with excellence
• Responds positively to coaching and direction given

Drives Sales Growth: * Takes accountability for understanding all in store marketing promotions

• Executes new product rollouts including selling to Guests and product execution
• Ensures the restaurant is well maintained including cleanliness during shift
• Utilizes appropriate suggestive selling
• Brings product issues to the attention of Guest Delight Manager

Flexibility and Adaptability: * Acts quickly to solve problems in area of responsibility

• Provides feedback and suggestions to improve restaurant performance
• Is flexible with work schedule as business needs change including taking breaks
• Understands and complies with all procedures and policies
• Participates in action plans to address issues and opportunities
• Seeks to understand goals and results and how they personally contribute to them

Plans and Communicates: * Discusses issues with other managers

• Discusses shift plan with team
• Involves entire team by communicating goals, results, and action plans
• Makes adjustments to assignments during the shift to achieve goals
• Ensures self and team handles all Guest concerns
• Ensures each shift is appropriately staffed to meet hospitality with speed goals

5. COMMUNICATIONS & WORKING RELATIONSHIPS:
Internal:

• All Departments (IT, Maintenance, Marketing, HR, Corporate Affairs, Training, Project, Payroll, Accounts, Supply Chain, Quality)

External:

• All Utility Vendors
• Finance Support

6. QUALIFICATIONS, EXPERIENCE, & SKILLS:
Speaks/Reads English, Report writing, Math, Team building, Conflict management, Planning, Root cause analysis, Problem solving
Qualification - 3 Years Hotel Management Degree/Diploma, Graduate
Experience - Minimum 2-3 years' experience in Food Services or Retail industry at Managerial level.
Age Group: 21-28 years
Incumbents with positive attitude, mathematical ability& good communication skills
Candidates passionate to build a career in Domino's Pizza

Skills Required