Job Description

Job Title: Assistant Resort Manager - Food & Beverage, Front Office, Housekeeeping
Location: Keekoo Hospitality, Udaipur, Rajasthan
About Us:
At Keekoo Hospitality, we strive to provide unforgettable experiences for our guests. Nestled in scenic surroundings, our resort offers unparalleled service and amenities. We believe in creating a harmonious environment where both guests and staff feel valued and cared for. Join us in our journey of hospitality excellence.
Key Responsibilities:
1. Hassle-free Check-in & Check-out:
- Streamline check-in and check-out processes to minimize guest wait times.
- Coordinate with front office staff to ensure efficient handling of guest arrivals and departures.
2. Room Readiness & Upsell/Cross-sell:
- Work closely with housekeeping and maintenance teams to ensure rooms are prepared on time and to the highest standards.
- Implement strategies to upsell and cross-sell resort amenities and services to enhance guest experience and revenue.
3. Employee Experience:
- Conduct timely training sessions for food & beverage, front office, housekeeping, and restaurant staff to ensure they are equipped with necessary skills and knowledge.
- Regularly review employee performance and provide constructive feedback to support their growth and development.
4. Vendor Experience:
- Identify suitable vendors for food, beverages, housekeeping supplies, and other essentials required for resort operations.
- Negotiate with vendors to secure the best rates and quality of products, ensuring cost-effectiveness without compromising on standards.
5. Property Experience:
- Manage credit systems and payment schedules with vendors and suppliers to maintain smooth operations.
- Oversee cleanliness and maintenance of guest rooms, property areas, and restaurant facilities, adhering to hygiene and safety standards.
6. Food & Beverage Operations (Including Restaurant and Room Service):
- Supervise food & beverage staff to ensure efficient service delivery and exceptional dining experiences for guests in the restaurant and through room service.
- Collaborate with the culinary team to maintain high-quality food standards and develop seasonal menus.
- Monitor inventory levels and order supplies to meet demand while minimizing waste.
- Ensure compliance with health and safety regulations in food preparation and service areas.
7. Guest Feedback:
- Implement systems to collect guest feedback and reviews, ensuring timely responses and appropriate action plans.
- Analyze guest feedback data to identify areas for improvement and implement strategies to enhance guest satisfaction.
8. Housekeeping Responsibilities:
- Supervise housekeeping staff to ensure cleanliness standards are met or exceeded throughout the resort, including guest rooms, public areas, and back-of-house spaces.
- Implement efficient cleaning procedures and schedules to maintain a pristine environment for guests.
- Coordinate with maintenance teams to address any issues related to room cleanliness or functionality promptly.
- Monitor inventory of cleaning supplies and equipment, ensuring adequate levels for daily operations.
- Conduct regular inspections to ensure compliance with cleanliness and safety standards.
Requirements
Requirements:
- Bachelor\'s degree in Hospitality Management or related field preferred.
- 0-2 years of experience in Hotel Industry
- Excellent communication and interpersonal skills.
- Strong leadership abilities with a customer-centric approach.
- Ability to multitask, prioritize, and problem-solve in a fast-paced environment.
- Proficiency in relevant software applications such as property management systems and Microsoft Office suite.
Benefits
Benefits:
- Competitive salary commensurate with experience.
- Opportunities for career advancement and professional development.
- Performance incentives.
- Free Food & Accommodation