Job Description

We are looking for

experienced (5+ years) front desk professionals"

to help the company operate its chain of hotels/hostels (in south India) effectively. He/she will be entrusted to effectively manage a 20-30 key hotel to oversee multiple facets of hotel operations such as staffing, hiring, guest experience, day-to-day operations, repairs/maintenance, P&L, etc. locally along with a dedicated team of multiple managers and as per company's standard operating procedures.

Job role: Front desk executive/assistant. manager/manager (Hotels/Hospitality)

Duration: Full time

Location: Khajjiar

Work Ex: 5+ years (in hospitality)

Job Responsibilities:

Understanding of the hospitality/hotel industry, various functions in the sector, human resource (both white & blue collar) requirements, vendor management, guest relations, housekeeping, R&M, etc. Understanding of the company's vision, business expansion plans, operational standards, etc. Understanding the nuances of managing a hotel under a network and optimise its operations with a bird eye view Understanding of hotel launches, setups, day to day operations, staff fulfilment, etc. Understanding of various departments including front desk, housekeeping, F&B and experiences Understanding of task based SOPs/TATs, vendor negotiations/management, etc. Performing various quality audits pertaining to infrastructure, services, staff, operations, etc. to ensure high service quality standards on a timely basis Handle complaints, settle disputes, resolve grievances and conflicts, or otherwise negotiate with others Interacts with customers to obtain feedback on the quality of products, service levels and overall satisfaction Ensuring cost-effectiveness as per company standards in operating the hotel/hostel to maximise operational margins Motivating, mentoring and aligning co-staffs as per company-defined procedures and policies Liaising with various departments such as local police, health/fire/safety departments, local vendors, etc. and ensuring a cordial relationship Coordinating with other departments within the company to help resolve issues
Qualifications:

Educational background: Hospitality graduate or post-graduate should be a must Extensive operational knowledge of hotel operations Outstanding analytical, communication, interpersonal & time-management skills Location Flexible
Job Types: Full-time, Permanent

Pay: ?25,000.00 - ?28,000.00 per month

Benefits:

Food provided Health insurance Life insurance Paid time off Provident Fund
Schedule:

Day shift Morning shift Night shift
Supplemental Pay:

Overtime pay
Experience:

total work: 4 years (Required)
Work Location: On the road