to help the company operate its chain of hotels/hostels (in south India) effectively. He/she will be entrusted to effectively manage a 20-30 key hotel to oversee multiple facets of hotel operations such as staffing, hiring, guest experience, day-to-day operations, repairs/maintenance, P&L, etc. locally along with a dedicated team of multiple managers and as per company's standard operating procedures.
Job role: Front desk executive/assistant. manager/manager (Hotels/Hospitality)
Duration: Full time
Location: Khajjiar
Work Ex: 5+ years (in hospitality)
Job Responsibilities:
Understanding of the hospitality/hotel industry, various functions in the sector, human resource (both white & blue collar) requirements, vendor management, guest relations, housekeeping, R&M, etc.
Understanding of the company's vision, business expansion plans, operational standards, etc.
Understanding the nuances of managing a hotel under a network and optimise its operations with a bird eye view
Understanding of hotel launches, setups, day to day operations, staff fulfilment, etc.
Understanding of various departments including front desk, housekeeping, F&B and experiences
Understanding of task based SOPs/TATs, vendor negotiations/management, etc.
Performing various quality audits pertaining to infrastructure, services, staff, operations, etc. to ensure high service quality standards on a timely basis
Handle complaints, settle disputes, resolve grievances and conflicts, or otherwise negotiate with others
Interacts with customers to obtain feedback on the quality of products, service levels and overall satisfaction
Ensuring cost-effectiveness as per company standards in operating the hotel/hostel to maximise operational margins
Motivating, mentoring and aligning co-staffs as per company-defined procedures and policies
Liaising with various departments such as local police, health/fire/safety departments, local vendors, etc. and ensuring a cordial relationship
Coordinating with other departments within the company to help resolve issues
Qualifications:
Educational background: Hospitality graduate or post-graduate should be a must
Extensive operational knowledge of hotel operations
Outstanding analytical, communication, interpersonal & time-management skills
Location Flexible
Job Types: Full-time, Permanent
Pay: ?25,000.00 - ?28,000.00 per month
Benefits:
Food provided
Health insurance
Life insurance
Paid time off
Provident Fund
Schedule:
Day shift
Morning shift
Night shift
Supplemental Pay:
Overtime pay
Experience:
total work: 4 years (Required)
Work Location: On the road
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Job Detail
Job Id
JD3698751
Industry
Not mentioned
Total Positions
1
Job Type:
Contract
Salary:
Not mentioned
Employment Status
Permanent
Job Location
Kodaikanal, TN, IN, India
Education
Not mentioned
Experience
Year
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