Job Description

Location: Delhi (On-Site)About the RoleWere looking for an Assistant Manager Contact Center (Procurement) for our client to lead their telecalling team focused on procuring vehicles from individual sellers. You will manage the entire funnel from lead generation to vehicle acquisition, and play a pivotal role in scaling the supply engine.Key ResponsibilitiesLead the Hustle: Own and energize a 1015 member telecalling squad reaching out to individual bike sellers.From Hello to Inspection: Push leads down the funnel with smart follow-ups and solid pitch game.Get Bikes Moving: Ensure smooth, on-time coordination for home inspections with the field crew. Seal the Deal: Own the action from inspection complete deal closed vehicle procured.Negotiate Like a Pro: Drive high-stakes conversations and get sellers to say yes with confidence.Coach, Don't Just Manage: Keep your team sharp. Spot gaps, run training, and boost performance.Sync & Scale: Team up with data, ops, and tech folks to plug leaks in the procurement pipeline.Let Data Talk: Track the numbers, draw insights, and take calls backed by data & instinct.Key KPIsLead Inspection Planned %Inspection Done Vehicle Procured %Lead Connect Rate (%)Caller Efficiency (connects, talk time, conversions)RequirementsBachelor's degree in Engineering34 years of experience in inside sales or telecalling-based procurementPrior experience managing a calling team of 1015 membersExcellent negotiation and communication skillsStrong analytical skills; proficient in Excel/Google SheetsExperience in product procurement is a big plusWhy Join UsEarly stage role, with increasing scale of organisation the role will have multiple responsibilities. For the right set of candidates, ESOPs will be allocated.Non-linear career trajectory for high performers.Take end-to-end ownership in a critical business function