Job Description

Job Summary:

We are seeking a proactive and experienced

Floor Manager / Assistant Operations Manager

to oversee the day-to-day operations of our food court counters and satellite units. The ideal candidate will have a strong background in food service management, team supervision, and customer engagement, with a hands-on approach to managing floor operations and ensuring high service standards.

Key Responsibilities:

Oversee daily operations across all counters/stalls in the food court Supervise and coordinate front-of-house and back-of-house staff Ensure all service and hygiene standards are met as per FSSAI guidelines Manage shift schedules, breaks, and team rotations effectively Monitor inventory levels and coordinate with kitchen and procurement for timely replenishment Handle customer queries, feedback, and conflict resolution professionally Support in training, mentoring, and motivating staff to improve performance Maintain compliance with safety, cleanliness, and COVID-19 protocols Track and report daily sales, wastage, and operational metrics to the senior operations team Assist in setting up new counters/tuck shops and managing operational transitions Coordinate with marketing and promotion teams for in-store campaigns and visibility Liaise with vendors, facility management, and mall authorities when required

Key Requirements:

2+ years of experience in food court / food outlet operations or QSR management Strong leadership and team handling skills Excellent communication and customer service orientation Working knowledge of POS systems and inventory software Flexible with shifts and weekend availability Exposure to satellite or multi-location food operations is a plus Basic understanding of kitchen workflows and food safety practices

Preferred Qualifications:

Diploma or degree in Hotel Management, Hospitality, or related field Certification in food safety or hygiene management (preferred but not mandatory)

What We Offer:

Competitive salary and performance incentives Professional growth in a fast-scaling food service brand Exposure to multi-unit operations and expansion projects Collaborative and supportive work culture
Job Type: Full-time

Pay: ?15,000.00 - ?22,000.00 per month

Benefits:

Food provided
Schedule:

Day shift
Work Location: In person

Expected Start Date: 01/08/2025