Job Description

About Us:

Manque Global Services Pvt. Ltd. delivers world-class airport passenger assistance. We operate 24/7 across multiple Indian cities, committed to ensuring smooth, safe, and stress-free travel experiences for our guests. Our mission centers on safety, customer satisfaction, and operational excellence, supported by continuous staff training and a values-driven culture.

Key Responsibilities

Operational Coordination

: Assist in managing daily operations across service verticals - airport passenger assistance.

Process Optimization

: Identify and implement process improvements to promote efficiency, safety, and contactless service.

Performance Monitoring

: Track service delivery time, customer satisfaction, generate operational reports, and recommend enhancements.

Team Leadership

: Support staff training, scheduling, and performance reviews to build a responsive, high-performing team.

Cross-Functional Liaison

: Collaborate with internal teams and external partners to ensure seamless service execution.

Quality & Compliance

: Ensure adherence to company protocols, safety standards, and legal/regulatory guidelines across all operations.

Customer Handling

: Address escalations and feedback professionally to uphold MGS's service excellence and customer-centric values.

Required Qualifications & Skills

Bachelor's degree in Business Administration, Operations Management, or a related field; MBA preferred. 3-5 years of experience in airport ground handling / passenger services operations within Aviation, hospitality services Exceptional organizational and process-management skills. Strong leadership, communication, and interpersonal abilities. Proficient in MS Office and operations management tools. Analytical mindset with ability to manage multiple priorities in a dynamic environment. Team-oriented with a proactive, solution-focused attitude. Alignment with MGS's values: customer-centricity, adherence to societal and legal norms, integrity, and trust.

Why Join Us?

Work at the forefront of airport services across major Indian cities. Contribute meaningfully to enhancing travelers' experiences. Grow professionally in a culture committed to excellence, innovation, and team development. Be part of a values-led organization that rewards performance and fosters long-term loyalty.
Job Type: Full-time

Pay: ₹35,000.00 - ₹50,000.00 per month

Benefits:

Cell phone reimbursement Commuter assistance Health insurance Leave encashment Life insurance Paid sick time Provident Fund
Ability to commute/relocate:

Bangalore International Airport, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)
Education:

Bachelor's (Preferred)
Experience:

Aviation: 3 years (Required)
Language:

Kannada (Required) English (Required)
Work Location: In person