Job Description

JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
: Asst Hospitality Operations Manager - Hyderabad
Position Overview
The Hospitality Operations Manager is responsible for overseeing all aspects of hospitality services including Cafeteria operations, Pantry services, Events management (Catering & Conference Services), and Front Office operations. This leadership role ensures seamless delivery of hospitality services while maintaining operational excellence, financial accountability, and exceptional customer experience across all service lines.
Reports To
Head of Hospitality Services
Key Responsibilities
Cafeteria Operations

• Direct the complete cafe operation including all meal services (Breakfast, Lunch, Snacks, Dinner, Midnight Meal)
• Oversee kitchen production, servery setup, food displays, and SmartQ technology operations
• Manage comprehensive data including transaction records, revenue tracking, vendor P&L, purchasing, staffing, and billing
• Lead cafe and kitchen enhancement initiatives and menu engineering
• Prepare and deliver client reporting including food vendor ESG metrics, KPIs, Monthly Management Reports (MMR), and Quarterly Business Reviews (QBRs)
• Drive employee engagement activities and vendor relationship management
• Collect, analyze, and implement improvements based on customer feedback
• Oversee equipment management including purchasing, repair scheduling, and maintenance
• Monitor service violation issues and implement corrective actions
• Ensure Business Continuity Planning (BCP) preparedness for food service operations
• Enforce rigorous hygiene standards and compliance with food safety regulations
• Manage inventory control, storage optimization, and vendor compliance tracking

Events Management (Conference Services & Catering)

• Oversee daily event execution and meeting services
• Develop and refresh catering menus through strategic menu engineering
• Implement efficient invoice tracking and reconciliation processes
• Lead planning and coordination for upcoming events
• Drive continuous improvement of meeting spaces and conference facilities
• Manage vendor relationships and performance for event services
• Track and control purchases and other event-related expenditures
• Optimize communication flow between clients, JLL teams, and service vendors

Pantry Operations

• Monitor all pantry operations and service delivery
• Track pantry consumption patterns and manage consumables costs
• Manage vendor relationships for supplies and services
• Implement data-driven decision making for pantry operations
• Develop and execute pantry enhancement initiatives
• Oversee inventory management and storage optimization
• Ensure vendor compliance with service standards and contractual obligations

Reception/Front Office

• Supervise daily front office operations and service standards
• Manage visitor management systems and data
• Maintain accurate incident records and reporting
• Implement efficient data management practices

General Management Responsibilities

• Develop and track Key Performance Indicators (KPIs) for all service areas
• Prepare and present Monthly Management Reports (MMR) and Quarterly Business Reviews (QBR) for clients
• Conduct regular client engagement through daily, weekly, and monthly touchpoints
• Manage the invoicing process and ensure accuracy of all financial transactions
• Develop and monitor departmental budgets
• Implement comprehensive training programs for staff development
• Establish and maintain risk governance frameworks
• Track and analyze incidents, implementing preventive measures
• Foster team engagement and collaboration
• Monitor JLL sub-vendor KPIs and performance
• Evaluate staff performance and recommend promotions
• Develop strategic plans for continuous service enhancement
• Organize staff engagement activities and recognition programs
• Managing vendor compliance
• Efficiency in vendor selection and performance
• Monitoring and front heading department Audits

Strategic Leadership Responsibilities

• Develop long-term strategic plans for hospitality service enhancement and innovation
• Identify opportunities for operational efficiencies and cost savings
• Build and maintain strong client relationships at all levels
• Lead sustainability initiatives within hospitality operations
• Implement industry best practices across all service lines
• Develop talent through mentoring and professional development opportunities
• Drive digital transformation of hospitality services
• Conduct competitive benchmarking to ensure service excellence
• Establish crisis management protocols for hospitality services
• Lead change management initiatives for service improvements
• Develop and implement customer experience strategies
• Create and monitor business continuity plans for all service areas

Skills & Competencies

• Strong financial acumen including budgeting and P&L management
• Exceptional leadership skills with ability to motivate and develop teams
• Advanced analytical skills for data-driven decision making
• Excellent client relationship management capabilities
• Strong project management skills
• Proficiency in hospitality management software and systems
• Knowledge of food safety regulations and compliance requirements
• Excellent written and verbal communication skills
• Strategic thinking and problem-solving abilities
• Change management expertise
• Vendor management experience
• Crisis management capabilities

Performance Metrics

• Client satisfaction scores
• Financial performance against budget
• Team retention and engagement scores
• Food quality and safety ratings
• Service delivery KPIs
• Innovation and continuous improvement initiatives
• Sustainability and ESG goal achievement
• Vendor performance management

Location:
On-site -Hyderabad, TS
Scheduled Weekly Hours:
48
If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our .
For additional details please see our career site pages for each country.
For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy .
Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
I want to work for JLL.

Skills Required