Job Description

Review all SWIFT and advice copies printed from the IMEX printer to confirm that all transactions have been processed correctly. Track the notification schedules for all lodged import bills and promptly inform clients through mail or courier of any updates or changes. End to end management of High volume of Export Bill Dispatches through DHL Courier Services & tracking of the consignment till final delivery. Process Import and export transactions, identifying and resolving discrepancies or issues to ensure smooth and efficient processing. Manage a high volume of client inquiries via phone and email, covering topics such as LC, Bank Guarantee, Import payment transaction statuses, and general banking questions. Ensure timely and accurate resolution of all inquiries. Backup for providing daily transaction updates like dues and discrepancies to clients. Responsible for drafting and issuing client correspondence, such as NOCs and AD CODE letters, as required. Prepare and submit a variety of regulatory letters, including MTT letters adhering to strict deadlines and accuracy standards. Monitor and manage daily filing activity to ensure timely completion and prevent any pendency. Responsible for inputting and monitoring all deferral transactions in our system, tracking their progress until closure. Work on rework analysis shared by the others to ensure to reduce reworks. Responsible for the oversight of all transactions raised in TIW which includes the management of rework cases and the monitoring of the Maker-Checker queue to ensure timely processing. Generating and disseminating weekly MIS reports to all stakeholders, detailing the ageing of TIW cases also adds to additional responsibility. Timely advising, signing, and release of all export Letters of Credit (LCs) to clients are ensured through strict oversight. Timely signing, and release of all Bank Guarantee. Responsible for processing of all structured products that are not submitted via the IOAT platform and getting raised manually. Ensure follow up with clients and BU to clear outstanding IDPMs/ EDPMs which is a regulatory requirement. Ensure that the BG stationaries issued are registered in BG Float Register & Branch Connect. Engage with internal stakeholders/clients for resolution to transactional queries.