Job Description

Position: Manager (Quality Assurance / Production / Customer Service)

Reporting To: Head - Quality

Location: Meerut-Uttar Pradesh

Role Summary:

? Responsible for ensuring the consistent quality of seeds through implementation and management of quality systems,


? Handling of customer complaints, root cause analysis, and continuous improvement initiatives.


? To ensure customer satisfaction and regulatory compliance in QA, seed production, processing, storage, and distribution.


? Support cross functional CAPA projects derived from complaints

Key Responsibilities:

1. Customer Complaint Handling

Act as the primary point of contact for all quality-related customer complaints. Record, investigate, and resolve complaints related to seed germination, Genetic purity, Physical admixture, moisture, and physical damage, Packing material Coordinate with production, processing, Sales and R&D teams for root cause analysis (RCA). Ensure closure of complaints with corrective and preventive actions (CAPA). Maintain a complaint log and prepare periodic analysis reports for management.

2. Quality Systems Implementation

Oversee quality audits during seed production, processing, storage, and dispatch. Adherence to ISTA and other national/international quality standards. Implement and monitor SOPs for documentation, and traceability. Conduct internal audits and drive continual improvement programs.

3. Coordination and Communication

Coordination with internal teams (production, processing, logistics) for quality compliance. Provide and arrange regular training to field staff, samplers, and warehouse operators. Participate in quality reviews with stakeholders, auditors, or agencies.

4. Documentation and Compliance

Maintain documentation related to seed lots, sampling reports, test results, and traceability. Ensure all records are audit-ready and comply with certification body norms. Prepare monthly and seasonal reports for senior management.

Qualifications & Skills:

Master's degree in Agriculture/ Agribusiness management / Seed Technology, or related fields. Minimum 5-6 years' experience in seed production or quality assurance. In-depth understanding of seed quality standards and testing protocols. Strong analytical, communication, and problem-solving skills. Working knowledge of ISO standards and digital complaint tracking systems is a plus.

Key Competencies:

Customer Focus Data Analysis and RCA Leadership and Team Coordination * Documentation and Reporting