Job Description

Designation : Assistant Manager - International Voice Process
Skills: Work experience in International Voice Process ,Team Management, Performance Management
Experience : 6 to 10 years
Job Location: Trivandrum
Job Requirement:

• Good work experience in International Voice Process
• Excellent communication and team management skills (Should have knowledge about team management, performance management, grievance management and operations matrices)
• Minimum 2 years of experience in working as Team lead.
• Good knowledge about contact center metrices
• People Management (KRA & Appraisal handling experience)
• Stakeholder Management, Performance Management, Attrition handling

72082 | Operations | Professional | Non-Executive | Allianz Services | Full-Time | Permanent
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Join us. Let's care for tomorrow.
Note: Diversity of minds is an integral part of Allianz' company culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company encourages its employees to have motivation in gaining varied skills from different positions and to collect experiences from across Allianz Group.