Job Description

Date

11-Jan-2026 10:12 PM

Region

IN

Company

Sify Digital Services Limited

About US

A Fortune 500 India company, Sify Technologies is India's most comprehensive ICT service & solution provider. With Cloud at the core of our solutions portfolio, Sify is focussed on the changing ICT requirements of the emerging Digital economy and the resultant demands from large, mid and small-sized businesses.
Sify's infrastructure comprising the largest MPLS network, 10 top-of-the-line Concurrently Manageable DCs, partnership with global technology majors, vast expertise in business transformation solutions modelled on the cloud make it the first choice of start-ups, incoming Enterprises and even large Enterprises on the verge of a revamp.
More than 10000 businesses across multiple verticals have taken advantage of our unassailable trinity of Data Centers, Networks and Security services and conduct their business seamlessly from more than 1600 cities in India. Internationally, Sify has presence across North America, the United Kingdom and Singapore.
Sify, https://www.sifytechnologies.com/, Sify Technologies and www.sifytechnologies.com are registered trademarks of Sify Technologies Limited.

Job Details

Experience

5 - 20 years

Notice Period

Immediate

Job type

Not Mentioned

Locations

Mumbai

Key Skills

Incidence Analysis, ITIL, ITIL - Incident, Change and Problem Management, ITIL /ITSM, ITIL 4, RCA, RCA Analysis & Customer support Service Management

Qualification:


Graduate/ Postgraduate in any stream


Certifications:


PMP/ ITIL (Intermediate or Expert) or equivalent certification


Experience:


Minimum 5 years of experience in dealing with telecommunication company as manager. Person should have minimum 2 years of experience in handling team of network operations.


Skills:


1. Good analytical, reasoning, problem solving, reporting and follow-up skills


2. Excellent knowledge in Microsoft Word, excel and PowerPoint


3. Good Team Management and co- ordination skills


4. Fluent in both spoken and written English. Should be able to understand and speak Hindi or any other local language

Skills

Incidence Analysis


ITIL


ITIL - Incident


Change and Problem Management


ITIL /ITSM


ITIL 4


RCA


RCA Analysis & Customer support Service Management

Industries

IT Network Operations