Job Description

About VOIS

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VO

IS

(Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.


Over 29,000 highly skilled individuals are dedicated to being Vodafone Group's partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.


Established in 2006, VO

IS

has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.

About VOIS India

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In 2009, VO

IS

started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, VO

IS

India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.

Roles & Responsibilities

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Minimum - 4-6 v years' experience


Hybrid , Pune location


Core competencies, knowledge and experience:

Dynatrace Admin(Appmon), UNIX

Cloud Services Knowledge.

Ticketing Tool

Knowledge of BMC Remedy

Roles and Responsibilities

Good general knowledge of functional and technical of the Dynatrace tool (Appmon, Dynatrace managed and Unix.

Performance Management: Performing daily monitoring properly.

Providing reporting with real information about the availability of the Tools and the monitored applications.

Corrective Maintenance: Being able to detect failures even without alarms. Resolution of technical Incident (severities 2,3,and 4).

Capacity Management: Being able to detect possible issues due to capability failures and taking the proper preventive actions.

Resolve issues / incidents on time and meeting the agreed SLAs and reporting

Should have worked on telecom domain and supporting monitoring tools.

Successful launch of the service including operational readiness.

Interfacing with multiple teams i.e. Development / Support / Deployment

Incident management, Escalation & Resolution

Open to work in Shifts

Experience in Supporting European Env.

India

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VO

IS

is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees' growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.



As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the

Top 10 Best Workplaces for Millennials, Equity, and Inclusion

,

Top 50 Best Workplaces for Women

,

Top 25 Best Workplaces in IT & IT-BPM

and

10th Overall Best Workplaces in India

by the Great Place to Work Institute in 2024. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do.



By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills!

Apply now, and we'll be in touch!