Job Description

Responsibilities & Key Deliverables
Responsibilities & Key Deliverables
1. Monitoring and analysing data to drive the reduction of Key Performance Indicators (KPIs) such as R/1000, CPU, and Aggregate Replacement for both Engine and After Treatment Systems.
2. Systematically analysing field concerns to apply problem-solving methodologies that effectively resolve issues, while continuously monitoring the effectiveness of implemented actions.
3. Applying a working knowledge of diagnostic tools for the analysis of failures in Common Rail Systems and After Treatment Systems, ensuring accurate assessments and reliable solutions.
4. Coordinating with various internal functions, including SQE, CQA, Manufacturing, MRV, and Customer Care, to expedite resolutions and ensure timely closure of concerns.
5. Conducting joint investigations at dealership or supplier locations to comprehensively analyse field failures and drive improvement strategies.
6. Studying the design of components and preparing robust proposals to enhance design integrity, aiming to mitigate potential field failures.
7. Actively participating in new projects whilst ensuring the effective deployment of lessons learnt from previous experiences to enhance project outcomes.
8. Preparing Management Information Systems (MIS) reports including dashboards, presentations, cost impact assessments, and field intervention documents for senior management reviews.
9. Utilising SAP for efficient warranty claims administration, maintaining meticulous records of warranty return parts, and releasing reports on warranty recovery metrics.
10. Maintaining Digital Work Management (DWM) systems for all key operational indicators to streamline processes.
11. Ensuring the confidentiality of data and adherence to Quality Management Systems (QMS), Mahindra Quality Systems (MQS), TMW, and compliance with AFS audits.
12. Following ISO TS16949 standards and MQS requirements diligently to uphold industry benchmarks and enhance product quality.
Preferred Industries
Manufacturing
Education Qualification
The ideal candidate will possess a Bachelor of Engineering (BE) degree in Mechanical Engineering or Automobile Engineering. This educational background will provide the foundational knowledge required for effective problem-solving and innovative thinking in engineering processes. Candidates with additional certifications in quality management or related fields will be highly regarded. A strong theoretical understanding coupled with practical experiences, such as internships or projects relevant to the automotive sector, will be essential for success in this role. Continuous professional development and a commitment to staying updated with emerging industry trends will be expected.
General Experience
Successful candidates will demonstrate excellent analytical abilities, enabling them to decode complex data sets and extract actionable insights. Strong data interpretation skills paired with effective communication and presentation competencies are vital to convey findings and recommendations clearly to both technical and non-technical stakeholders. The ability to collaborate and work harmoniously within a team is crucial, as this role involves interfacing with multiple departments to achieve shared objectives. A proactive approach to problem-solving and a commitment to quality will be appreciated greatly within the dynamic environment of Mahindra & Mahindra Ltd.
System Generated Secondary Skills