Assistant Manager/deputy Manager In Crm (3 5 Years Exp.)

Year Mohali, Punjab, India

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KEY DELIVERABLES/ RESPONSIBILITIES

Collect and maintain record of payments received from customers for the assigned project.
Stay abreast of Market trends, new Government schemes and polices and advise customers for Loan applications suited to their requirements.
Maintain records of all payment/ refund receipts and documents issued to customer and share information with relevant departments for reconciliation.
Work with the team in order to achieve monthly and annual collection targets. Self-review and take corrective action or seek support for any deviations.
Take initiatives to keep outstanding collection amount low and improvise continuously. Explore and implement new and effective Collection techniques.
Inter departmental coordination for customer query resolution.
Publish monthly and quarterly reports to Manager CRM and Project Heads for analysis and further action. Categorization with respect to flats, shops or other office spaces sold.

Operational Support

Coordinate with Bank officials for legal opinion on Project specifications and facilitate project approvals.
Oversee that all documents required for flat registry and other documents required for closing the sales deal are available as per the protocol.
Proactively raise alarms to the Project Heads/ Team Leaders for pending payments/ refunds for cancelled bookings etc.
Maintaining healthy intra and inter departmental peer relationships in order to seamlessly achieve the company revenue targets.

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