Job Description

Assistant Manager/ Deputy Manager , Social Media Administrator

If you're a marketer, creative communicator, storyteller, or strategist, our unique blend of talented pros needs one more ingredient: you. Deloitte's full-service Brand Marketing & Communications (BM&C) organization seeks collaborative creatives, skillful strategists, and marketing masterminds to lead our businesses in exciting new directions. At Deloitte, we combine world-class creativity and business knowledge, insightful strategic thinking, and Deloitte's powerful brand equity to create undeniable impact. If you find opportunities where others don't, thrive in a supportive and diverse team environment, keep your finger on the pulse of cultural trends and the latest technology, and apply new ideas to challenge the status quo. We want your talents in our mix. Together, we'll discover new ways to transform out-of-the-box concepts into work that feels like marketing magic.



Deloitte's Brand Marketing & Communications (BM&C) team is seeking a talented and dynamic individual to join as a Social Media Administrator. This role will be part of the Brand Strategy team reporting into Channel Strategy and Governance. The ideal candidate will manage the processes our social media content publishers use across all the existing and emerging social platforms. This role requires excellent analytical, problem-solving, and communication skills. A deep understanding of social media tools and trends will be valuable for the ability to develop processes and methods for the usage of all Deloitte US social media handles.

The team

Deloitte's Brand Marketing & Communications (BM&C) team is seeking a talented and dynamic individual to join as a Social Media Administrator. This role will be part of the Brand Strategy team reporting into Channel Strategy and Governance. The ideal candidate will manage the processes our social media content publishers use across all the existing and emerging social platforms. This role requires excellent analytical, problem-solving, and communication skills. A deep understanding of social media tools and trends will be valuable for the ability to develop processes and methods for the usage of all Deloitte US social media handles.

Work you'll do:

If you have a passion for social media marketing, technical integration, data, and organization, we want to put your skills to use in an effort to safeguard the Deloitte brand and reputation. The Social Media Administrator will be responsible for assessing in-the-moment situations that may require immediate action. This role will also proactively anticipate future-focused needs for the management of our handles. The Social Media Administrator will collaborate closely with Deloitte's Global counterparts to manage and maintain the access, controls, standards and security of our owned social handles.



In this role, you'll contribute to the growth of the organization by proactively mitigating areas of potential risk to the Deloitte brand. You'll have the opportunity to showcase this work through the education and promotion of requirements for a stable social channels.



Activate the various projects related to social media management, governance, and maintenance Cross-collaborate with necessary teams to build controls into our evolving social media practices Work closely with the Global team to share knowledge of best practices and processes that may be applied across all of the Global firms Understand the current landscape of all US-owned and Globally-shared social media handles Collaborate with the Global team to ensure US handles adhere to standard guidelines Stand up user group access for all US channels, and maintain security through regular reviews Implement approval processes for access management Provide recommendations to solve for redundancy, security, and brand adherence Contribute to the documentation of social media best practices and processes Contribute to the maintenance of a detailed directory of all social handles and user permissions Regularly manage and conduct monthly reviews of accounts maintained in our Sprinklr and Proofpoint platforms Frequently assess social platforms to identify rogue or unverified Deloitte-branded handles Conduct reviews containing recommendations for further efforts for governance Establish the process for social moderation and monitoring to ensure coverage and redundancy Contribute to a social listening collective Regularly review social media profiles for alignment with brand guidelines Build and maintain relationships with the social media content publishers and owners to foster understanding around the importance of adherence to best practices Assess ways to best analyze social media platform and handle performance Provide regular reports on key performance indicators, trends, and insights and make data-driven recommendations for improvement

Skills and Abilities:

8-10 years of experience, including extensive knowledge of marketing technology implementation Strong knowledge of social media platforms (LinkedIn, Facebook, Instagram, X, YouTube, etc.), algorithms, and best practices for business Proficiency in understanding data sets, connection points, and data hygiene and normalization Excellent written, verbal, and presentation skills Ability to work independently and collaboratively in a fast-paced environment Familiarity with analytics tools to measure and interpret performance metrics Skills in troubleshooting and problem-solving Ability to think through all the details in an end-to-end process Experience in detailed with documentation Strong organizational skills, and can manage multiple projects at one time Collaborative and proactive with a "can-do" mentality Confident in working with Microsoft Office suite of products, predominantly Excel, Teams and PowerPoint Familiarity of Agile methodology, Workfront, Sprinklr and/or Proofpoint are a bonus Prior experience working on a virtual team within a highly matrixed organization, preferably for a global corporation or professional services firm (B to B experience a plus)

Education:

MBA / master's degree would be an added advantage

Work Timings:

00 PM to 11 PM Location - Hyderabad Office

How you'll grow

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At Deloitte, we've invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities--including exposure to leaders, sponsors, coaches, and challenging assignments--to help accelerate their careers along the way. No two people learn in the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people's growth and development. Explore DU: The Leadership Center in India

Benefits

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At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Deloitte's culture

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Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices to help them be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain an inclusive culture, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship

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Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, people, and communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte's impact on the world.

About Deloitte

Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee ("DTTL"), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also referred to as "Deloitte Global") does not provide services to clients. In the United States, Deloitte refers to one or more of the US member firms of DTTL, their related entities that operate using the "Deloitte" name in the United States and their respective affiliates. Certain services may not be available to attest clients under the rules and regulations of public accounting. Please see www.deloitte.com/about to learn more about our global network of member firms.



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Our purpose

Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.

Professional development

At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India.

Benefits to help you thrive

At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially--and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.

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Requisition code: 313338