Job Description

About_VOIS

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_VO

IS

(Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.


Over 29,000 highly skilled individuals are dedicated to being Vodafone Group's partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.


Established in 2006, _VO

IS

has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.

About_VOIS India

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_VO

IS

(Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.


Over 29,000 highly skilled individuals are dedicated to being Vodafone Group's partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.


Established in 2006, _VO

IS

has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.

Job Role

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Primary Objectives:



System Management: Monitor operational health and maintenance of Infovista, Cramer, Netcool, and web applications to ensure optimal performance and uptime. Incident Management: Acknowledge, raise & update incidents related to these systems & communicate to stakeholders Monitoring & Reporting: perform periodic health monitoring using tools to track system performance and generate reports on key performance indicators (KPIs). Collaboration: Work closely with senior team members to understand architecture, environment & operations. Maintain tracker of open system issues and assist in implementing tasks. Documentation: Go through the available documentation of system configurations, processes, and procedures & raise questions. Document day to day procedure & handover. Continuous Improvement: Identify opportunities of learning & forward feedbacks from customers, received on tickets to seniors for further improvement.

VOIS Equal Opportunities Employer Commitment

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India:

_VO

IS

is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees' growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.