Job Description

Who we are
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled #CreateTheFuture
About this Role
We are seeking an Application Support Specialist to join our team. In this role, you will be responsible for monitoring, troubleshooting, and resolving issues in POS, inventory, and store management applications. You will perform root cause analysis and implement permanent fixes for recurring issues, manage incident, problem, and change processes as per ITIL standards, and coordinate with vendors and internal teams for application upgrades and patches. Additionally, you will maintain a knowledge base and support documentation for common issues, ensuring compliance with SLAs and providing timely status updates to stakeholders.
What you will do

• Monitor, troubleshoot, and resolve issues in POS, inventory, and store management applications.
• Perform root cause analysis and implement permanent fixes for recurring issues.
• Manage incident, problem, and change processes as per ITIL standards.
• Coordinate with vendors and internal teams for application upgrades and patches.
• Maintain knowledge base and support documentation for common issues.
• Ensure compliance with SLAs and provide timely status updates to stakeholders.

Not a Perfect Fit?
Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.
What's in it for you:

• Opportunity to work with a global leader in the telecommunications industry.
• Exposure to cutting-edge technologies and industry best practices.
• Collaborative and inclusive work environment.
• Professional development and growth opportunities.

What skills you will learn:

• Advanced troubleshooting and problem-solving techniques.
• In-depth knowledge of ITIL processes and best practices.
• Enhanced SQL and scripting skills.
• Experience with application servers and integration troubleshooting.

VOIS Equal Opportunity Employer Commitment
Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
Join Us
At Vodafone, we're working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
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Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

Skills Required