Job Description

About VOIS

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VO

IS

(Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.



Over 29,000 highly skilled individuals are dedicated to being Vodafone Group's partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.



Established in 2006, VO

IS

has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.

About VOIS India

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In 2009, VO

IS

started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, VO

IS

India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.

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Total Experiance - 2-5 Yrs


Work mode -Hybrid


Work time - 24*7


Location - SP infocity Pune


Skills & Roles -

The role involves managing order fallouts in OMS application and Triaging tickets raised for

amdocs

CRM,

OMS

and provisioning application. Key responsibilities include handling

P1/P2 issues

, engaging stakeholders, managing top offenders, and ensuring

24

7 on-call support availability.
The role also requires developing automations, maintaining SOP documents, and collaborating with various stakeholders to ensure smooth operations and service continuity. Good understanding of

Unix, SQL

& Remedy tools is essential.

India:

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VO

IS

is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees' growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.



As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the

Top 10 Best Workplaces for Millennials, Equity, and Inclusion

,

Top 50 Best Workplaces for Women

,

Top 25 Best Workplaces in IT & IT-BPM

and

10th Overall Best Workplaces in India

by the Great Place to Work Institute in 2024. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do.



By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills!

Apply now, and we'll be in touch!