Job Description

JOB TITLE: Assistant Manager- Work Management Tool

CAREER LEVEL: D2

About AstraZeneca

AstraZeneca is a global, science-led, patient-focused biopharmaceutical company that focuses on the discovery, development, and commercialization of prescription medicines for some of the world\xe2\x80\x99s most serious disease. But we\xe2\x80\x99re more than one of the world\xe2\x80\x99s leading pharmaceutical companies. At AstraZeneca we\xe2\x80\x99re dedicated to being a Great Place to Work.

Who we are:

The Global Business Service (GBS) team sits within Finance at AstraZeneca and is a dynamic and results-oriented environment and provides a range of enterprise-wide services. We dare to change the way we work by freeing up the business to push the boundaries of science to deliver life-changing medicines. We aim to do this by freeing up time, freeing up money, protecting AZ\xe2\x80\x99s value and providing new capabilities.

What we do:

A trusted partner to the business, we\xe2\x80\x99re on a mission to make AstraZeneca more agile, efficient and effective. Through our hybrid model of in-house delivery centers and service towers across the globe, we\xe2\x80\x99re reimagining how we work. Here we drive new ways of working and operating models, process simplification and innovative solutions, whilst ensuring that automation and data is at the heart of everything.

How we do it:

Be part of a team building a community. We interact with diverse cultures and perspectives and are united by our sense of belonging. This is the place to learn and grow together.

Why we love it:

As a growing multi-national company, there\xe2\x80\x99s so much potential to develop. Embrace opportunities at a global business that\xe2\x80\x99s facing new and varied challenges. This is the place to build an exemplary, international CV.

A fun place to be, we\xe2\x80\x99re creating community hubs that build partnerships, not just working relationships.

We\xe2\x80\x99re on an exciting journey to take our team to the next stage. This is the place to leave a legacy behind.

About the role

Roles and Responsibilities

As Work Management Tool (WMT) Assistant Manager within GCO Omnichannel Operations, lead the maintenance, governance, and ongoing evolution of a high-quality work management tool, focused on service delivery excellence and performance. This lead will apply operational rigor, consistency, and scalability in their operations, enabling data-driven decisions for the work management tool.

Manage a team of WMT analysts and associates to drive delivery of high quality and efficient omnichannel operations

Accountable for WMT, supporting all Omni Ops regions, services, and partners

Help to develop and continue to maintain SOPs to effectively capture/track Omni Operations work in WMT

Establish and enforce standards for consistent, comprehensive, and informative data-capture within the WMT, and its integration into reporting and dashboard (the CUBE) frameworks

Partner with GPOs to understand business requirements and implement new WMT features/roadmaps to align to the requirements, providing solutions that drive standardization and align to standard methodologies

Maintain relationships with regional leads, service team leads, vendor management leads, and other user-group leads to optimize UX and evolve the WMT

Partner with Reporting and Demand & Capacity Planning leads/teams to ensure seamless integration

Lead ongoing governance and internal audits to maintain integrity of WMT, including data integration with reporting and other tools

Provide one-off solutions with other tools, automate manual processes, data migration routine, and extract data for reporting and analytics purposes

Lead the creation of training material and standard operation procedure documentation, as well as an SOP for onboarding/training for new users (internal and external)

Establish a \xe2\x80\x98ticketing\xe2\x80\x99 process to provide user support for the WMT

Continually look for opportunities to simplify, optimize and/or automate our systems/processes, collaborating closely with other internal AZ teams and departments as needed

Explore and take advantage of industry best-practices to improve our systems/processes

Consulted as SME (Authority) and primary point-of-contact for all aspects of WMT, providing valuable inputs regarding strategy, execution, scaling, and operation of capabilities

Handles and develops the team, including promoting a collaborative and inclusive team environment

Conducts standard line manager tasks for each team member, including performance check-ins and evaluations and supporting career progression goals; addressing performance issues as required.

Essential Skills and Experience

6+ years of direct work experience in operations, with work management tool-related or other similar programme development and implementation

Solid knowledge of Jira (Jira Software Premium, Jira Service Management, Jira Work Management), Smartsheet & SNOW business project management tools

Extensive experience managing and analyzing data

Good familiarity with querying and reporting tools

Understanding of agile, kana, waterfall, and hybrid work/project methodologies

Good proficiency with Microsoft Excel, Power BI, SAP BO

Experience in SQL & Java script for interaction with reporting teams

Familiarity with some financial reporting tools like Anaplan, OBIEE & CCTR Reporting, COUPA

Very good project management skills, with expertise in keeping leaders and collaborators informed appropriately

Experience in driving continuous process improvements and process automations

Skilled proficiency in preparation of reports, presentations, summaries, and analysis

Track record of effectively analyzing and recommending solutions to the team/collaborators for complex tasks

Ability to influence without authority and drive adoption/compliance

Excellent written and verbal communication skills, with the ability to clearly convey technical or complex concepts and to tailor communications based on the audience

Experience in managing a team of direct reports

.

Desirable Skills and Experience

Bachelor\xe2\x80\x99s degree or higher

Experience in pharmaceutical industry

Experience in managing and partnering with diverse teams

Experience in communicating with stakeholders in multiple geographies

Strong listening and presentation skills

High-level understanding of Omnichannel campaign workflows, strategy, and implementation

WHY JOIN US?

We\xe2\x80\x99re a network of high-reaching self-starters who contribute to something far bigger. We enable AstraZeneca to perform at its peak by delivering premier technology and data solutions.

We\xe2\x80\x99re not afraid to take ownership and run with it. Empowered with unrivalled freedom. Put simply, it\xe2\x80\x99s because we make a significant impact. Everything we do matters.

SO, WHAT\xe2\x80\x99S NEXT?

Are you already envisioning yourself joining our team? Good, because we\xe2\x80\x99d love to hear from you! Click the link to apply and we\xe2\x80\x99ll be in touch as soon as we can.

WHERE CAN I FIND OUT MORE?

Our Social Media, Follow AstraZeneca on LinkedIn

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

Date Posted 28-Nov-2023

Closing Date

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.

AstraZeneca