Job Description

Company Description
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

• A key member of the WNS Operations team responsible for leading-motivating-grooming & developing a team of 15-20 team members to facilitate achievement of SLA .
• Should effectively liaison with various departments within WNS to gain support and resolve issues
• Is also a key interface between managers and team members to facilitate and implement process improvement ideas to improve efficiency
• Understand the different areas of operations-including process knowledge
• Successfully to handle a team of 10-15 FTEs
• Effective work allocation for team
• Make sure that all Service Level Agreements are met
• Effective management of pipeline-quality and new projects
• Ensure accurate and timely reports are sent to the management on time
• People Management-Regular reviews/121s/Appraisals conducted
• Analyse training needs for teams and provide support

Qualifications
minimum 1 year of People management experience
Graduate

Skills Required