Job Description

Assistant Manager - US Insurance - Property & Casualty Claims - 5+ Years - Mumbai (Night Shift)
Location- Mumbai
An exciting opportunity for an experienced Property & Casualty (P&C) insurance professional to lead end-to-end claims operations, including recovery, fraud checks, third-party claims, and payment authorization in an international voice-based BPO setup. The role demands team leadership, quality adherence, productivity initiatives, and cross-border stakeholder management during US night shift hours.
Your Future Employer -
A globally recognized organization delivering exceptional claims management services across geographies, committed to excellence in service delivery, operational compliance, and customer satisfaction.
Responsibilities -

• Manage day-to-day claims operations, ensure SLA adherence, and deliver performance as per defined KPIs.
• Handle end-to-end P&C insurance claims processes including at-fault claims, third-party claims, recovery, and fraud evaluation.
• Conduct QA audits, process improvements, and ensure productivity meets annual targets.
• Execute payment processes ensuring checks on payee legitimacy, payment method, authorization, and fraud red flags.
• Manage team schedules, appraisals, 1:1s, leave planning, and transport coordination.
• Identify top performers for succession planning and reward initiatives.
• Liaise with US clients and ensure transparent communication through reports, dashboards, and review meetings.
• Ensure compliance, manage risks, and participate in Lean/Six Sigma initiatives for process enhancement.

Requirements-

• Graduate with 5+ years of experience in Property & Casualty (P&C) insurance operations, specifically in claims handling, fraud, recovery, and at-fault claims.
• Minimum 2 years of experience in team handling is mandatory.
• Strong understanding of P&C claims lifecycle and payment compliance protocols.
• Experience in US insurance claims processes and international voice-based BPO environment.
• Flexible to work in US night shift timings.
• Strong communication, quality control, stakeholder management, and leadership skills.

What is in it for you -

• Be part of a high-performing team driving operational excellence in the insurance domain.
• Direct engagement with US stakeholders and exposure to global processes.
• Career development through structured performance management and rewards programs.
• Opportunity to lead impactful initiatives and process transformation projects.

Reach us: If you think this role is aligned with your career, kindly write to me along with your updated CV at vasu.joshi@crescendogroup.in for a confidential discussion on the role.
Disclaimer: Crescendo Global specializes in senior to C-level niche recruitment. We are passionate about empowering job seekers and employers with an engaging and memorable job search and leadership hiring experience. Crescendo Global does not discriminate on the basis of race, religion, colour, origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Note: We receive a high volume of applications daily, so if you don't hear back from us within a week, please assume your profile was not shortlisted. Your patience is appreciated.
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Skills Required