Job Description

Assistant ManagerEXL/AM/1502120


Insurance Finance & AccountingNoida
Posted On
06 Oct 2025
End Date
20 Nov 2025
Required Experience
3 - 6 Years



Basic Section
Number Of Positions


2


Band


B1


Band Name


Assistant Manager


Cost Code


D014814


Campus/Non Campus


NON CAMPUS


Employment Type


Permanent


Requisition Type


Backfill


Max CTC


500000.0000 - 700000.0000


Complexity Level


F&A 3 (Complexity Level 3) Bangalore Location Only


Work Type


Work From Office - Fully Working From EXL/ Client Offices


Organisational
Group


Insurance


Sub Group


Insurance


Organization


Insurance Finance & Accounting


LOB


Back Office


SBU


Operations


Country


India


City


Noida


Center


Noida - Centre 59




Skills
Skill


ACCOUNTING SKILLS


EXCEL ANALYTICS


EXCELLENT WRITTEN AND VERBAL COMMUNICATION


ANALYTICAL CAPABILITY


JOURNAL ENTRIES


RECONCILIATIONS


CLIENT MANAGEMENT


COMMUNICATION AND INTERPERSONAL SKILLS


Minimum Qualification


GRADUATE


Certification


No data available



Basic Function



To manage a team of collectors for maximizing cash flows & minimizing debts by effectively managing the portfolio of accounts. It involves dealing with internal & external staff for gathering relevant information. To manage critical accounts by placing outbound calls & responding to all the queries. Strategizing the work & preparing the ageing report for review






Essential Functions



Ensure that the guidelines are followed as per standard procedures Coaching & providing effective feedback to the collectors Quality monitoring & review of accounts Allocation of accounts as per the guidelines Ensure timely closure of accounts Ensure that the quality of the transactions is in compliance with predefined parameters Ensure adherence to Company Policies and Procedures Ensure fair methods are used to collect outstanding balance on the account Focus on Customer Satisfaction, rapport building, effective communication and timely resolution of Customer concerns Achieving key targets for the process in line with the SLA (Service level Agreement)/KSFs (Key Success Factors) Prepare reports of the accounts assigned to the team Preparing business review templates for performance review


Any other essential function that may occur from time to time as directed by the manager






Primary Interactions @ EXL



Manager for the purpose of review, feedback, clarification and operations communication Senior Processors for the purpose of Pre-process and Process training Processors for performance updates
Business head for overall performance of process and or any other thing related to the process
+ Understanding of US Insurance market (Preferably Personal and Commercial Line) + Should have good exposure of latest tools and technologies on F&A towers (SAP S4HANA, Blackline, etc.)





Primary Interactions @ Client



SME for process updates , performance review, feedback on the team & process

Organizational Relationships

Reports To : Process Manager Supervises : Processors & Senior Processors

Skills



Technical Skills



Good Computer navigation skills, keyboarding skills Proficient in MS office

Process Specific Skills

Possesses necessary knowledge of business concepts to effectively perform the job Effective negotiation skills Makes decisions in a timely manner; shows good judgment about when to make decisions independently and when to collect more information or involve others. Commits to achieving specific objectives and takes ownership for accomplishing them. Effectively balances quality, customer service and productivity standards Make calls to the customer for collection or payment details

Work towards resolution of disputes

Soft skills (Desired)

Self discipline Result orientation Adaptability Presentation skills Feedback skills Goal oriented

Soft Skills (Minimum)

Excellent written and verbal communication skills Listening and comprehension skills Questioning and Reasoning Skills Customer Service focus and telephone etiquette Ability to multi task, prioritize and manage daily work activities




Education Requirements



Minimum 12 years of education with accounting background Commerce Graduate with at least 3+ years of experience (Industry+ BPO)




Work Experience Requirements



Minimum 3 years of experience in a team manager role in a US collections insurance process 4+ years prior experience of working in Order to Cash processes, specially collections Must have worked on any of the ERP AR modules, preferably SAP Must have client management experience * Must have done reporting, quality audits & trainings