Job Description

Assistant ManagerEXL/AM/1440581


Quality ExcellenceNoida
Posted On
20 Aug 2025
End Date
04 Oct 2025
Required Experience
4 - 8 Years



Basic Section
Number Of Positions


1


Band


B1


Band Name


Assistant Manager


Cost Code


D011252


Campus/Non Campus


CAMPUS


Employment Type


Permanent


Requisition Type


New


Max CTC


500000.0000 - 800000.0000


Complexity Level


Back Office (Complexity Level 3)


Work Type


Work From Office - Fully Working From EXL/ Client Offices


Organisational
Group


Enabling


Sub Group


Quality Excellence


Organization


Quality Excellence


LOB


Quality Excellence


SBU


Quality Excellence


Country


India


City


Noida


Center


Noida-SEZ BPO Solutions




Skills
Skill


QUALITY ANALYSIS


DATA / BACK OFFICE


EXCEL PROFICIENCY


PPT


AUDIT AND MONITORING


Minimum Qualification


GRADUATION


Certification


No data available



Monitoring transactions as per process guidelines and reporting the process performance.


Knowledge of UK London Market underwriting knowledge


Providing event-based and frequency-based feedback.


Collecting data on the CTQs as defined in the SLA and track the same.


Assisting Ops-AMs in identifying training needs for the agents and process level issues that can help improve performance.


Participating in team huddles and providing brief on Quality performance in the process.


Brief new agents joining the process and explain how the quality function operates in the process.


Co-ordinate all process improvement initiatives.


Workflow
Workflow Type


Campus